SUMMARY:
Join the prestigious Royal Canadian Yacht Club (RCYC), as a year-round establishment operating from both our Island and City Clubhouses, located at St George and Bloor in downtown Toronto, we pride ourselves on delivering exceptional service across all facets of our operations, including Food and Beverage, Fitness, Sports, and Sailing facilities.
The Director of Operations works directly with the General Manager and members of the senior management team. The Director of Operations maintains contact with all Members to handle any issues that may develop, as well as staff and relevant external parties including clients and vendors.
The Director of Operations manages the overall planning, execution, and delivery of concurrent projects at the city clubhouse. The incumbent will prepare technical and financial documentation and reports for internal and external stakeholders. They will be responsible for coordination of personnel and resources required to successfully complete projects including sourcing and managing third-party vendors.
WHAT WE OFFER:
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Competitive compensation package
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Benefits: H&W Benefits as well as matching RRSP
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Tuition Reimbursement
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Employee Events
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Daily employee meal
KEY RESPONSIBILITIES
The Director of Operations is responsible for all aspects of city clubhouse operations. The Director of Operations will be responsible for City Clubhouse Facilities and Member Services/Quartermasters. They will also be responsible for Housekeeping, Culinary and Food and Beverage for both Island and City Clubhouses. Specific responsibilities of the position will include but not limited to:
Member Satisfaction
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Maintain contact with all Members/Guests to help maximize Member satisfaction, service expectations and overall Club goals.
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Receive and resolve complaints from Club Members and Guests in a positive and productive manner.
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Works with Department Managers regarding Member Satisfaction and creating/assisting with maintaining service standards.
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Assist with coordination of VIP and certain Club events.
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Attending Management, applicable Committee, and Staff meetings as required.
City Club Operations
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Review all incident reports and take corrective action in response.
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Implement general policies established by the various Club Committees.
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Ensure that the Club’s liquor license is up to date and deal with any AGCO matters.
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Assist with managing Health and Safety policies, procedures, and initiatives of the Club.
Financials
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Develop operational and capital budgets for all reporting departments.
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Monitor the monthly financial statements and budgeted sales forecasts; direct corrective action procedures as necessary to help ensure that budget targets are met.
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Proactively manage section budgets including the labour and expense budgets.
Associate Engagement
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Liaise with Managers regarding employee-related concerns and complaints; follow through with making the necessary corrective actions.
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Consult with the Human Resources department to forecast long-term staffing needs, assist with employee satisfaction and retention.
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Ensure that effective training and development programs are implemented for applicable Staff members.
Project Management
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Assist in planning facility improvements, remodeling, construction, and repair work, and interact with applicable Club Committees for this purpose.
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Contribute to visionary capital; assist with long-term planning for the Club.
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Undertake special projects as requested by the General Manager
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Manage all aspects of the City Clubhouse in the absence of the General Manager.
QUALIFICATIONS
The following criteria will be considered in evaluating candidacy:
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A minimum of 5 years of progressive senior-level management experience. Private club’s experience is an asset.
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Certificate/Diploma/Degree or equivalent education in Hospitality or Hotel Management.
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Extensive experience in Food & Beverage operations and knowledge.
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Possess strong leadership skills, seasoned coach, and mentor.
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Experience overseeing large Projects - responsibility for planning, procurement, execution and completion of projects.
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Proven ability to provide ongoing training and support in a positive and encouraging manner.
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Team player with the ability to work collaboratively with RCYC’s Senior Leadership Team and volunteer committees.
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Demonstrated ability to manage multiple tasks and balance competing priorities.
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Comfortable in a fast paced and dynamic environment.
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A desire to provide timely, professional, and personalized member services.
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Above reproach in character, integrity, and professionalism.
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Ability to set priorities, plan, organize, and achieve targets.
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Knowledge in business acumen; strong understanding of revenue and expense management.
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Excellent communication skills, both oral and written.
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Proficiency and familiarity with computerized systems (Microsoft programs)
HOURS OF WORK:
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5 days per week
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Required to work occasional evening and weekend events and meetings.
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During summer season, will need to work weekends on the Island for Pillar Events as well as large social events.
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Hours of work will be based on business demand during Holidays and seasonal periods.
The RCYC is committed to fair and equitable recruiting practices in accordance with the Accessibility for Ontarians with Disability Act (AODA). Persons with disabilities are encouraged to come forward at any stage of the recruitment process to request accommodation, if needed.
