Education

Bachelor's

Skills

Microsoft Powerpoint
Microsoft Excel
Vendor management
Microsoft Office
Continuous improvement

Employment Type:

Full Time, Non-Bargaining Unit

Work Hours:

35 hours/week

Work Setting:

Hybrid – Opportunity to Work Remotely after Orientation & Training Period

Application Deadline:

Open until filled

Program Overview – Project Management Office, Central Services

Straddling the divide between a traditional PMO and a Strategic Projects division, the Project Management Office delivers high impact and high-quality work, leading large-scale, enterprise-wide initiatives, including technology and product implementations, business transformation projects, strategic and operational planning, new business development and execution, and other priority work as identified by the Office of the CEO and the senior leadership team at WoodGreen.

This position currently works in partnership with various units across the organization, to manage, maintain and evolve core software applications.

What You Will Do

Manage and maintain identified core software applications.
Act as second-level support and escalation point for identified systems issues.
Manage vendor relationship(s), acting as primary point of contact on iterative system changes; partner with technical project manager on more substantive system changes.
Intake, understand, prioritize and execute system change requests; includes developing and implementing change request mechanisms and change advisory and decision-making structures.
In partnership with Systems Trainer, develop troubleshooting plan for end users; includes both intake of support requests and response activities.
Liaise with business (system users), Business Analysts, systems’ trainer, project managers and others to understand and document key business processes.
Liaise with business (system users), Business Analysts, systems’ trainer, project managers and others to identify, define and implement opportunities for improvement; includes regular review of key reports to identify systems or process gaps and collectively develop continuous improvement plans.
Develop, manage and maintain all system(s) documentation, including process documentation SOPs, architecture maps, issues logs, data dictionaries, and other as identified.
Liaise with vendor(s) to understand software roadmaps, and leverage findings to inform internal roadmaps.
Develop and implement internal roadmap of activities for continued optimal use of core systems.
Develop and implement governance approach to managing core systems.
Support overall data and technology strategy, standardizing business processes, practices, and data sets where appropriate.
Act as representative of core system(s) to support ongoing evolution of centralized data repository.

What You Bring to the Team

Bachelor’s degree in computer science or relevant field, or equivalent professional experience.
2+ years of experience with business analytics, business systems analytics, continuous improvement, or similar experience.

What Will Set You Apart

Strong ability to coordinate and support work across multiple different initiatives and teams.
Strong understanding of EHR applications and CRMs.
Excellent analysis and evaluation skills.
Demonstrated ability to operate independently with sound problem-solving and decision-making skills.
Strong ability to liaise between technical and non-technical stakeholders, and to communicate opportunities for enhancement or risks effectively.
Experience in vendor management.
Experience in managing software applications.
High degree of comfort with Microsoft suite of products (PPT, Excel, Teams, SharePoint, OneDrive, etc.).
Experience in a matrixed reporting structure.
Familiarity with AlayaCare and Microsoft Dynamics 365 an asset.

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