Confirmed Attics & Insulation
The Role
As our Office Caller, you'll be the primary point of contact for our customers, managing phone calls, text messages, and online inquiries. This hybrid role offers the flexibility to work from both the office and home.
Responsibilites
- Answer and triage all inbound calls, emails, and messages.
- Outbound calls to warm leads coming through our lead channels.
- Book assessments and installs
- Generate quotes from templates; send for e‑signature; collect deposits and final payments.
- Handle after‑care: warranty tickets and punch‑list scheduling.
- Produce a daily end‑of‑day summary: new leads, bookings, jobs completed, and issues.
Must-Haves
- Strong English communication
- Eligibility to work in Canada
- Reliable daily commute to Markham
Nice-to-Haves
- 1+ year as service coordinator/dispatcher/CSR in home services or trades (insulation/HVAC/roofing/electrical preferred).
- Hands‑on with CRM Platforms (deals, activities, reports)
- Familiarity with insulation concepts (R‑values, square footage, top‑ups, ventilation)—training provided.
- Additional languages are a plus.
Success Metrics
- Call answer speed: under 3 rings; missed‑call callback: < 10 minutes during business hours.
- Lead → booked assessment rate: ≥ 60% (tracked by source).
- Follow‑up cadence: estimates touched every 48–72 hours until closed.
- Schedule utilization: ≥ 85% of available crew hours filled weekly
- CRM hygiene: 100% of calls/notes logged same day; jobs always in the correct stage.
Compensation & Benefits
- Opportunity to work remotely after successfully meeting performance KPIs during the probation period.
- Performance-based bonus tied to key performance metrics.
- Paid training and free parking
Pay: $20.00-$24.00 per hour
Ability to commute/relocate:
- Markham, ON L3R 3W3: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in Markham, ON L3R 3W3
