Description
The Department of Sports Medicine in the Faculty of Kinesiology is currently seeking a Casual Hourly role as Physiotherapy Receptionist.
This position reports to the Manager, Clinical Operations. It is part of the AUPE Collective Bargaining Unit and is a Casual position up to 35 hours per week, Monday to Friday. Daily work performance is monitored by an employee for completeness, accuracy, conformance with standard practices and established methods and procedures. There is a high volume of telephone calls and interaction with the general public and co-workers. Good communication, telephone and computer skills are essential elements of the position and will occupy a significant part of the total working time.
The Sport Medicine Centre is an integrated and multidisciplinary clinical, education and research facility within the Faculty of Kinesiology, specializing in the treatment and rehabilitation of sport related and other musculoskeletal injuries. The Sport Medicine Centre provides comprehensive sport medicine, surgical, physiotherapy, and other health care services to Olympic, professional and amateur athletes; recreationalists and other patients referred to us through the health care system in Calgary and southern Alberta.
Summary of Key Responsibilities (job functions include but are not limited to):
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Speaks with a clear speaking voice and pleasant telephone manner while using good communication skills to ensure that information is accurately received and given by telephone
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Operates required office equipment including telephone, fax machine, scanner and photocopier; computers, software programs including, MS Office (Word/Excel) and various medical software programs. Adapts to changing procedures and policies as needed. Is detail orientated
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Ensures regular work attendance
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Is aware of all of the Centre's programs and services
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Provides clients with information about the Centre in a courteous manner
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Establishes and maintains good relationships with staff in other campus units and other individuals external to the Centre
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Works as an integral member of physiotherapy unit to successfully complete various tasks for which this position is accountable
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Provides support to co-workers during high stressful situations and assists them to meet their deadlines
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Schedules patient appointments
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Answers the telephone, places telephone calls, screens and relays telephone calls, refer calls to the appropriate person
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Receives visitors for appointments or general inquiries
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Pulls and updates patient files or electronic medical files daily
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Performs routine filing/scanning including sort, group, index materials, revise or update files as directed. Performs invoicing and billing duties such as print/mail invoices and reconcile outstanding invoices
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Performs routine cashier duties such as receive and register cash, credit or debit card payments, gives change, issues receipts, cashes out and reconciles cash balances
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Demonstrates standard work procedures or operations to less experienced staff
Qualifications / Requirements:
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Completion of level of education equivalent to Grade 12 and completion of a medical office program is preferred
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Previous experience in a physiotherapy setting would be an asset and preferred
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Good organizational skills are essential to successfully handle the multi-tasking of this position
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A clear speaking voice and pleasant telephone manner along with good communication skills are required to ensure that information is accurately received and given by telephone
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Demonstrated ability to operate required office equipment such as computers, telephone, fax machine, photocopier
Application Deadline: August 21, 2024
We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.
This position is part of the AUPE bargaining unit, and falls under the Operational/Administrative Job Family, Phase 1.
For a listing of all management and staff opportunities at the University of Calgary, view our Management and Staff Careers website.
About the University of Calgary
UCalgary is Canada's entrepreneurial university, located in Canada's most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking. It is Canada's leader in the creation of start-ups. Start something today at the University of Calgary. For more information, visit ucalgary.ca.
The University of Calgary has launched an institution-wide Indigenous Strategy committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.
As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Equity, Diversity and Inclusion ([email protected]) and requests for accommodations can be sent to Human Resources ([email protected]).
Do you have most but not all the qualifications? Research show that women, racialized and visible minorities, and persons with disabilities are less likely to apply for jobs unless they meet every single qualification. At UCalgary we are committed to achieving equitable, diverse, inclusive and accessible employment practices and workplaces and encourage you to apply if you believe you are right for this role.
We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.
