The Jr. System Administrator’s role is to manage and tune in-house computer software systems and network connections to ensure high levels of availability and security of the supported business applications. This individual also participates in the planning and implementation of policies and procedures to ensure system provisioning and maintenance that is consistent with company goals, industry best practices, and regulatory requirements. This roll will initially be focused on supporting and migrating off a Nortel PBX, and thus includes performing all services to repair and troubleshoot internal, domestic, and external telephone connections,
Acquisition & Deployment
Coordinate with network engineering, business application, and database administration functions to implement server systems that utilize industry best practices to meet corporate objectives.
Deploy servers, Phones, Skype for Business SIP numbers, and voicemail solutions.
Manage communications systems specifically Skype for Business and a Nortel PBX that is being decommissioned
Ensure the integrity and security of enterprise data on host computers, multiple databases, and during data transfer in accordance to business needs and industry best-practices regarding privacy, security, and regulatory compliance.
Manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices regarding privacy, security, and regulatory compliance.
Support network, utilization and security audits.
Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on servers. Escalate incidents as necessary.
Practice asset management, including maintenance of network component inventory and related documentation and technical specifications information.
Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases.
Work with vendors and telecom providers such as Telus, Nortel/Avaya, Bell, Allstream, and Ribbon to perform repairs and modifications as the environment migrates to Skype.
Create required reports in response to business user needs.
Develop, document, and maintain policies, procedures and associated training plans for system administration and appropriate use.
Manage Wintel operating systems and supporting applications.
Formal Education & Certification
College diploma or university degree in the field of computer science
1 to 2 years of experience in IT
Certifications in Microsoft solutions, Citrix, Authentication, virtualization.
Knowledge & Experience
Working and some technical knowledge of copper, fiber, and Storage networking, as well as platform operating systems, including Storage, Virtualization, Backup
Extensive application support experience with Microsoft server, Clustering, VMWare, Arcserve / Veeam.
Working and some technical knowledge of current systems software, protocols, and standards, including [Active Directory, RSA, MFA, Powershell, etc.
Strong knowledge of local area network administration,
Experience deploying and supporting voice systems including Skype (SIP), PBX (TDM), and Outlook
Hands-on software and hardware troubleshooting experience.
Experience with data management.
Experience documenting and maintaining configuration and process information.
Knowledge of applicable data privacy practices and laws.
Strong customer service orientation.
Proven analytical and problem-solving abilities.
Adept at reading, writing, and interpreting technical documentation and procedure manuals.
Ability to conduct research into hardware and software issues and products as required.
Ability to present ideas and solutions in user-friendly language.
Keen attention to detail.
Skilled at working within a team-oriented, collaborative environment.
Strong communications skills with both end users and IT team members
General Dynamics Land Systems – Canada is an employment equity employer who values diversity and inclusion. We are committed to providing accommodations for persons with disabilities. If you require an accommodation, we will work with you to meet your needs.
It is a requirement that General Dynamics Land Systems - Canada be registered with the Canadian Controlled Goods Program and that all of its workforce be security assessed. As such, successful applicants must meet all applicable security requirements, including, but not limited to, the ability to obtain and maintain a Canadian government security clearance to secret level.