Excel Homes is looking for a Construction + Warranty Coordinator to join our team. The Construction + Warranty Coordinator has 5+ years of experience in customer service/administration and is comfortable working in a busy office environment.
The Role:
This role is responsible for providing administrative support, updates, and communication to multiple internal and external parties. The ideal candidate brings exceptional organizational skills, a positive attitude, superior time management skills, and a strong ability multi-task while in a busy office environment.
Key Functions:
- Provide administrative support and records management for both the construction and warranty team
- Ensure exceptional customer service is given to new home customers, trades, staff and interested parties
- Manage customer closing and possessions including making the construction file, setting possession dates, and creating possession packages.
- Create and update pre-occ calendars for Site Superintendents.
- Coordinate with the Warranty Specialists to facilitate the making of appointments with customers
- Maintain the Warranty Calendar and send homeowners reminders for Warranty Appointments
- Ensure that efficient documentation methods are implemented, and files are accurately maintained
- Manage and distribute Grade Certificates
- Manage and distribute Energuide Certificates
- Follow-up on after hours emergency calls during the next business day
- Provide administrative and reporting support
- Provide trade partners with aging lists monthly for any outstanding items and schedule follow up
- Deal with all customer calls and emergency issues in a professional manner
- Provide administrative trouble shooting for issues that may arise with purchasers, homeowners, lawyers, realtors, sales, management, employees and trades
Let's Talk About You:
- Excellent written and verbal communication skills
- Strong organizational and time management skills
- Exceptional customer service skills
- Strong ability to multitask with attention to detail
- Ability to work with minimal supervision
- Ability to work in a fast-paced setting
Our ‘Must Haves’
- 5+ years customer service experience
- 5+ years business administration experience
- Experience with Microsoft Office Suite (Word, Excel, PowerPoint, outlook)
- Experience with administration/records Management software
Bonus Points: Key Competencies
- Technologically savvy
- Problem Solver attitude
- Prior home builder experience
- Administration Diploma, and /or Records Management, Bachelor’s Degree in Administration or equivalent, and /or Supplementary training
Excel Homes is a Kincentric Best Employer and an established new home builder, building in Edmonton, and Calgary. We provide our customers with high quality, innovative, and sustainable homes. Since first breaking ground in 1988 we’ve built more than 14,000 homes and proudly build Built Green® homes. Our mission is simple: to deliver the home-buying experience that brings the most joy and value to the customer. To accomplish this, we love to challenge the status quo and harness the power and ideas of our forward-thinking team.
We would like to thank all applicants for their interest in Excel Homes and due to the volume of applications we receive, not all applicants will be contacted. Please note that we may consider your resume for other positions as they become available. Excel Homes is committed to fostering a diverse and inclusive working environment, where all employees are treated fairly.
Job Types: Full-time, Permanent
Additional pay:
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- Secondary School (preferred)
Experience:
- customer service: 5 years (preferred)
- Microsoft Office: 5 years (preferred)
Work Location: In person
