SCHEDULE: Mon-Fri, 35hours/week, supporting Business Development Managers in Ontario
LOCATION: Remote/Canada
WELCOME TO THE GLOBUS FAMILY OF BRANDS!
With 95+ years in travel, the award-winning Globus family of brands – consisting of Globus, Cosmos, and Avalon Waterways – creates vacations that offer travelers culture-rich experiences featuring must-see sights, the stories behind the scenes and countless joy-filled memories in more than 70 countries on six continents across the globe. With equal measures vision and hard work; team collaboration and commitment; adaptability, honesty, and integrity as well as a genuine love for all-things-travel, the Globus family of brands – a leader in international travel – now offers unparalleled, perfectly planned tours; inventive, inspiring cruises and modern, independent vacation packages to millions of travelers.
THE ROLE
The role of an Inside Sales Account Manager is to serve the external customers and internal partners by generating and increasing sales. In this role, account managers will manage mid-level travel partner accounts by implementing outbound calls and correspondence campaigns, build relationships with existing accounts, and work with new accounts to mine and grow their business with us. Inside Sales Account Managers will help to provide problem solving for agencies that have contacted sales, by redirecting the agent to the appropriate department when possible.
EXPERIENCE/SKILLS REQUIRED
- 3-5 years Sales experience
- At least 2 years Travel industry experience
- Business acumen (business knowledge, competitor awareness, organization strategies)
EXPERIENCE/SKILLS PREFERRED
- Working knowledge of Microsoft Office Suite, especially Excel, Word, and PowerPoint
- Managing sales accounts (knowledge of Customer Relationship Management (CRM) systems and tools)
- Working in a similar position within the sales and marketing field in the travel industry
- Leisure travel product and destination knowledge, specifically Globus family of brands products, services, policies, features, and benefits.
RESPONSIBILITIES:
- Developing and maintaining relationships with the Business Development Managers and Account Managers to fulfill travel partner needs. Partner with Business Development Managers on territory priorities to increase GVI sales with agencies and advisors.
- Educating travel advisors on our products, destinations, and promotions, and generating and increasing sales by conducting outbound call and e-campaigns.
- Onboarding of new accounts. Ensure advisors have what they need to successfully take action to sell Gfob.
- Remaining knowledgeable and up to date with company products and competitive landscape to ensure a trusted resource with advisors.
- Servicing travel advisor questions regarding GVI products, promotions, destinations, policies, issues, with emphasis on positive and timely resolution for the advisor and company. Work closely with other internal departments for escalation resolution.
- Generating marketing materials for travel advisors, to increase sales opportunities. Train advisors on self-serve marketing systems for increased efficiency. Promote use of social media content, blogs, etc., of Gfob content, for advisors.
- Participating in agent webinars/trainings as needed. Attending travel shows/events as needed. Ability to travel domestically and internationally, and for yearly sales meetings in Denver.
EEOC
At Globus family of brands , we value diversity – in backgrounds, cultures and in experiences. As an equal opportunity employer (EOE), we are committed to creating a supportive environment for our team members and welcome people from all walks of life to authentically enhance our globetrotters' experiences. We are intentional and reflective about the team and culture we are creating and are looking for people who are not only skilled at their role but are also invested in supporting each other’s development.
Job Type: Full-time
Pay: $41,600.00-$45,760.00 per year
Benefits:
- Dental care
- Employee assistance program
- Life insurance
- Paid time off
- Vision care
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Application question(s):
- How many years of Inside Sales experience do you have?
Experience:
- Sales: 3 years (required)
- Travel Industry: 2 years (required)
Work Location: Remote
