Customer Experience Manager – glerups store, Toronto
glerups, founded in Denmark, brought their natural wool slippers to Canada with a focus on comfort, sustainability, and Scandinavian craftsmanship. Their cozy, minimalist design quickly caught on with Canadians looking for warmth and quality in every step.
We are excited to continue to bring the brand to life in its first ever retail outlet in Canada!
About the Role
As Store Manager, you are responsible for both the experience in the store and the performance of the business. You set the tone—for how the space feels, how the team shows up, and how customers are cared for.
This role blends: Atmosphere and experience, Leadership and team development & Operational execution and results.
You’ll be leading a team to create a store that feels warm and welcoming—while also driving consistent performance, strong sales, and disciplined operations.
What You’ll Be Responsible For
1. Store Experience & Customer Connection
- Create and maintain a welcoming, well-kept store environment that reflects the brand
- Ensure every customer interaction feels proactive, genuine, helpful, and natural
- Coach the team to focus on connection and trust—not just transactions
- Maintain strong product knowledge and ensure the team can confidently and simply tell the brand and product story
2. Sales & Performance
- Deliver on sales goals, conversion, and average transaction value (ATV)
- Build a culture of trust and accountability—clear expectations without pressure tactics
- Identify opportunities to improve results through coaching the team and identifying opportunities through analytics and team discussions.
3. Team Leadership & Development
- Hire, onboard, and develop a team aligned with the tone and values of the brand
- Provide regular, practical coaching on customer experience and selling ceremony skills
- Create a team environment that is respectful, supportive, and steady.
- Recognize and reinforce strong behaviors—not just outcomes
4. Scheduling & People Management
- Build schedules that support both customer experience and business needs
- Manage labour against budget while maintaining a calm and supported floor environment
- Adapt schedules based on trends, seasonality, and store/ employee performance
5. Operations & Store Standards
- Maintain high standards for store presentation, cleanliness, organization, and merchandising.
- Oversee inventory, receiving, and stock accuracy
- Ensure all operational processes are followed consistently
- Take ownership of opening/closing routines and daily store flow
What This Role Requires
You’ll do well here if you:
- Lead with a calm, grounded presence
- Build trust easily with both customers and your team
- Balance people, product, and performance
- Care about the details that shape how space feels.
- Are comfortable with accountability and results
- Prefer a steady, consistent approach over constant urgency
- Take pride in building something that lasts—not just hitting short-term numbers
Experience & Skills
- 3 to 5 years of previous retail leadership experience (Store Manager or Assistant Manager level)
- Proven ability to deliver on sales and KPI targets
- Experience hiring, coaching, and developing teams
- Strong organizational and operational skills
- Clear, direct communicator
- Comfortable balancing customer experience with business performance
- Intermediate to advanced computer skills including troubleshooting POS systems
What We Value
- Warmth – how people feel in the space matters
- Simplicity – focus on what’s essential, remove the rest
- Consistency – steady, reliable execution every day
- Connection – real relationships with customers and team
- Accountability – we do what we say we’ll do
This role ensures that experience is delivered consistently—by the team, through the space, and in the results we achieve.
If this feels like the kind of environment and leadership style you’re drawn to, we’d love to meet you.
Pay: $50,000.00-$55,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Paid time off
- Profit sharing
- RRSP match
- Vision care
- Wellness program
Work Location: In person
