Referred applicants should not apply directly to this role.
All referred applicants must first be submitted through Workday by a current Loblaw Colleague.
Location:
2 Fraser Ave, Suite 100, Toronto, Ontario, M6K 1Y6
Founded in 2006, Joe Fresh is a leading source for modern style and accessible design, offering comprehensive lifestyle collections for men, women and children. Joe Fresh delivers quality and compelling value in categories spanning in apparel, accessories, footwear. Joe Fresh collections are polished and sophisticated, with a focus on essential designs that appeal to a broad range of style-savvy consumers. With more than 350 Joe Fresh departments from coast to coast, the Joe fresh network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness, and inclusivity. We are looking for innovative, hardworking, and collaborative team members for our Joe Fresh team. Join our team in our goal of helping Canadians Live Life Well.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
Why is this role important?
The PLM administrator is responsible for the primary application support of the Joe Fresh PLM system. The role, reporting to the Manager of Business Transformation, supports all PLM users both internally and externally, ensuring data integrity, seamless performance, optimized processes, and subject matter expertise. With a good understanding of the design and development apparel process, this role will have the ability to influence best practices. As a part of the Business Transformation team at Joe Fresh, the role is also focused on continuous improvement, proactively managing change and impacts.
What you'll do:
-
Day-to-day support for PLM users both internal and external partners (including overseas Vendors) in a customer centric manner, focused on quick and accurate resolutions
-
Work closely with the PLM system provider for timely resolutions, optimized configurations, and accurate testing
-
Work closely with PLM users, leading a regular cadence of process improvement meetings and collaborative projects
-
Partner with Loblaw Technology participating in IT initiatives and process testing at times throughout the year
-
Assist the Manager, Business Transformation in developing functional business processes and standard operating procedures
-
Work closely with Joe Fresh business users, Loblaw IT partners, and external Vendors, to ensure the accurate rollout of system enhancements, system issues fixes and upgrades
-
Continuously improve PLM system configuration and actively identify ways in which the tool can drive efficiencies, and reduce non-value-added work
-
Support the creation of training guides and deliver user training to new users and new processes/refreshes for existing users
-
Author communication to internal and external users when updates required
What you'll bring:
-
Candidate must have a minimum of 2 years of Retail industry experience, and Apparel, Footwear or Accessories experience is ideal
-
Hands-on experience with any major PLM platform is preferred
-
Experience in scoping and documenting requirements and configurations, in a clear and efficient manner
-
Hands-on instructor led experience to a business or IT user group an asset
-
Must be able to author documents using MS Office products (Word, Excel, Power Point)
-
Prior user training experience for enterprise solution system users preferred
-
Understanding of change management approach an asset
Other Skills and Abilities:
-
Analytical and problem-solving skills to troubleshoot business scenarios and provide solutions
-
Should have good interpersonal skills
-
Must have strong communication skills – verbal and written
How You’ll Succeed:
At Joe Fresh, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.
If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.
Employment Type:
Full time
Type of Role:
Regular
Joe Fresh recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.
