Tuxedo Source for Sports is a leading supplier of team apparel, sporting goods, and custom-branded merchandise. We are looking for an energetic, detail-oriented Production Assistant / Team Sales Associate to join our Team Department. This position combines hands-on production responsibilities with customer service and team sales support, making it ideal for someone who enjoys variety, organization, and working directly with customers and team organizations.
As a key member of our Team Department, you will assist with the production and fulfillment of custom apparel orders while supporting team sales initiatives and customer inquiries. You will work closely with our sales, production, and operations teams to ensure orders are completed accurately, efficiently, and on time.
The Ideal Candidate
The successful candidate will thrive in a fast-paced environment with continuous opportunities for learning and growth. You are a self-starter who takes initiative, pays close attention to detail, and can effectively manage multiple priorities. Strong communication, organizational, and customer service skills are essential for success in this role.
Key Responsibilities
- Collaborate with sales, production, and operations teams to coordinate and fulfill customer orders.
- Apply logos, names, numbers, and other customizations to garments using heat press equipment.
- Prepare, organize, and package orders for customer pick-up and shipment.
- Assist customers, teams, and organizations with apparel and sporting goods inquiries.
- Support the Team Sales department with quotes, order entry, order tracking, and customer follow-up.
- Communicate with customers regarding order status, artwork approvals, and delivery timelines.
- Help coordinate team apparel programs, custom orders, and special projects.
- Perform quality control checks to ensure products meet company standards.
- Maintain a clean, organized, and efficient production workspace.
- Assist with inventory organization and stock management.
- Support the Team Department Lead in implementing and maintaining standard operating procedures.
- Identify workflow inefficiencies and contribute to continuous improvement initiatives.
- Prioritize tasks effectively and manage time efficiently to meet production schedules and customer deadlines.
- Assist with social media content creation and marketing initiatives when required.
- Perform other Team Department duties and projects as assigned.
Qualifications & Assets
- Proficiency in Microsoft Office applications (Outlook, Word, Excel) and OneDrive.
- Excellent written and verbal communication skills.
- Strong organizational and time-management skills with the ability to manage multiple priorities and meet deadlines.
- High attention to detail and commitment to accuracy and quality.
- Ability to work independently and collaboratively within a team environment.
- Strong customer service skills and a positive, professional attitude.
- Previous experience in team sales, sporting goods, apparel decoration, production, retail, or customer service is considered an asset.
- Experience operating heat press equipment is considered an asset.
- Graphic design experience, including Adobe Photoshop and Adobe Illustrator, is considered an asset.
- Experience creating content and managing social media platforms is considered an asset.
- Knowledge of team sports, sporting goods, and custom apparel is considered an asset.
- Experience working in a fast-paced environment with changing priorities is considered an asset.
What We Offer
- A positive, team-oriented work environment.
- Opportunities for training, development, and career growth.
- Hands-on experience in team sales, custom apparel production, and customer service.
- The opportunity to work with local sports teams, schools, organizations, and community groups.
- Employee discounts on sporting goods and apparel.
If you are organized, motivated, and passionate about sports, customer service, and team apparel, we'd love to hear from you.
Apply today and become part of the Tuxedo Source for Sports team.
Job Type: Part-time
Pay: $16.00-$20.00 per hour
Expected hours: 25.0 – 40.0 per week
Benefits:
- On-site parking
- Store discount
Flexible language requirement:
Experience:
- Customer Service: 2 years (required)
- Microsoft Office: 2 years (required)
Work Location: In person
