Be the Spark that ignites the potential in people! At our YMCA, we believe in the power of people. Every day, our dedicated employees and volunteers bring energy, positivity, and inclusivity to everything they do. They are the spark that ignites potential in others—helping individuals grow, thrive, and truly belong.
When people feel connected and supported, communities become stronger, more resilient, and full of life. That’s the impact of people-powered change. Together, we create welcoming spaces where everyone is valued, differences are celebrated, and possibilities are endless. Be the spark. Shine bright. Help others shine too.
About the Role:
The FRN (Family Resource Network) Navigator (FRNN) provides client-centered, trauma-informed services by connecting children, youth, and families to appropriate supports and services within the community. As a central point of contact, the FRNN provides information, referral, and short-term support services, helping families access programs that promote child and youth development, family functioning, and community connection. The Navigator carries out their duties in a professional manner and in accordance with all YMCA policies and procedures, standards of practice, health and safety standards, child protection standards, and contractual, legal, and regulatory requirements.
This position is full-time with 37.5 hours per week and includes benefits. Shifts and days of work will vary based on program needs and can include evenings and weekends. Advance notice of schedule changes will be provided.
Responsibilities:
- Conduct participant intake and assessments to determine eligibility and support needs.
- Serve as the primary contact for families accessing the Family Resource Network.
- Provide accurate, up-to-date information about internal and external services, including parenting supports, mental health resources, child development programs, and basic needs assistance.
- Refer families to appropriate programs and community supports, ensuring warm hand-offs when necessary.
- Conduct screenings, intakes, and assessments to identify family needs.
- Assist families in navigating complex systems and advocate for access to services when needed.
- Develop and maintain collaborative relationships with service providers, schools, and community partners.
- Attend community events and outreach activities to promote FRN services and increase visibility.
- Collect and inputs data accurately and timely into designated systems.
- Work within defined program budgets.
- Maintain accurate participant files in accordance with funder and YMCA guidelines.
Qualifications:
- Post secondary degree/diploma in Social Work, Human Services, or related field.
- Intermediate (Standard) First Aid, CPR-C.
- Non-Violent Crisis Intervention and Suicide Intervention Certification preferred.
- Able to obtain a Police Information Check with Vulnerable sector.
- Minimum 2 years of experience supporting families with complex needs.
- Strong working knowledge of child development, parenting practices, and community resources.
- Strong working knowledge in culturally sensitive and trauma-informed practice, and strength-based approach.
- Flexibility to work evenings or weekends as needed for community events or meetings.
- Proficiency in Microsoft Office, databases and other technology.
- Annual registration in a professional organization as required by law.
- Valid driver’s license and has a reliable vehicle.
Why work for the YMCA?
The YMCA of Northern Alberta is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees and volunteers reach their full potential and are recognized as a great place to work and volunteer. We offer meaningful opportunities to make a difference in the lives of individuals and the health of our communities.
Joining the Y means contributing to over 100 years of providing opportunities for people to shine! Our Y serves tens of thousands of people each year through programs and services like health and fitness, licensed child care, day camps, mental health, employment and immigrant services, education and training, and services for youth, families and seniors.
Our Commitment to Equity, Diversity, and Inclusion: Inclusion has power, and we take strides to create a diverse, inclusive workplace where everyone can belong. Diverse teams unleash new ideas, and employees thrive in a culture that recognizes and appreciates the unique perspectives and backgrounds of others. Through our differences in how we think and act we can form innovative and effective teams and deliver organizational success.
If we can make the recruitment process more accessible for you, please let us know when we reach out about an opportunity so we can work with you to accommodate your needs.
In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Prior to your first day and every three years thereafter, a Vulnerable Police Records Check is required.
The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest, however, due to the volume of applications we receive, we can only contact candidates who are selected for an interview.
