Customer Service Representative
Jam Industries Ltd.
Baie-d'urfe, QC

Choosing JAM Industries, means joining the largest distributor of consumer electronic goods, pro-audio equipment and musical instruments in the WORLD.

Since 1972, our love of music has driven us towards continuous innovation which has allowed us to stay true to our mission of delivering ONLY the best customer service!

  • We value work life balance and offer a causal and fun environment
  • Lively social calendar…there’s always something for everyone!!
  • Our onsite subsidized cafeteria caters to the foodie in each of us. Plenty of healthy (and not so healthy choices)
  • Generous employee discount on all of our cool gear
  • Convenient location with access to free parking
  • On-going learning opportunities
  • Not to mention the opportunity to work with a highly talented, winning team!

Customer Service Representative (Harman Pro Canada)

Weekly schedule Monday - Friday 8:30am-5:30pm

Harman Pro Canada is a division of Jam Industries ltd. specializing in professional audio solutions for stadiums and arenas, live and recorded sound, nightclubs, broadcasting, and so much more! We are looking for a Customer Service Representative to join our dynamic team!

Daily Tasks:

  • Answer incoming calls and e-mails;
  • Taking orders and entering them into the ERP system;
  • Follow-up on the status of client orders;
  • Monitor EDI and other automated forms of order entry;
  • Processing drop-shipments and on-line orders as required;
  • Completing clerical duties, on an on-going basis;
  • Experience with Live and Recorded sound is an asset

What we are looking for:

  • Must be available to work from 8:30am-5:30pm Monday to Friday
  • 1 – 2 years of relevant customer service experience and/or retail consumer electronics experience;
  • Proficiency with Microsoft Office Applications;
  • Excellent communications skills (written/verbal) and interpersonal skills;
  • Demonstrated ability to work in a fast paced, dynamic environment;
  • Demonstrated ability to work harmoniously in a team as well as autonomously;
  • Bilingual, strong knowledge of English and French
  • Strong attention to detail;

While we appreciate your interest, please note that only qualified candidates will be contacted.

Job Types: Full-time, Permanent