The Telecommunications Design Analyst is a University-essential service designated role that supplies and supports telecommunications and networking services to faculty staff, students and vendors. This role, within the Telecommunications team in University Information Technology (UIT), is accountable for communications systems and applications including Voice over Internet Protocol (VoIP) desk telephone, VoIP softphones, mobile VoIP application, and Public Switched Telephone Network trunks, data network cable installations and network switch port configurations, cable T.V., modem lines, debit card verification lines, door entrance systems, alarm circuits and other related technologies utilized across York University Campuses and remote sites. The role is responsible for supporting the cabling, telecommunications, and networking components of renovations projects. York University owns and operates its own Central Office VoIP Switch, voicemail systems, and Omni Channel Cell Centre solution without external vendor support.The role is responsible for the cognitive and conceptual development of integral system software to enable call centre configurations, related to the Telecommunications services provided by York University. The role will prepare in-depth design procedures and software configurations of voice, OpenText voicemail system, and Omni Channel Call Centre solution including compliance with associated University policies. The role will arrange for, coordinate, and schedule the appropriate staff and Vendors of Record (VoR) for installation and/or repair of standard and emergency telecommunication systems, network switches, and Uninterruptable Power Supplies (UPS), as well as the installation of fiber optic cabling to support distributed network configuration(s). The role also performs system diagnostics to troubleshoot, and repair supported telecommunications applications, phones, softphones, mobile phone application, Tier 1 Network port and cabling, and resolve trunk service issues. The role is responsible for administering a large server/windows-based telecommunication billing system for both the administration offices, student residences, and external vendors. The role also provides training and develops documentation to facilitate proper telephone system software and voicemail use and etiquette for faculty staff, students and vendors to ensure that the University policy related to telephone and voicemail use is communicated.
College diploma in a IT related field or an equivalent of 2 years recent experience (defined as within the last three years) working at York University and performing the same or similar tasks. This education equivalency is in addition to the experiential requirements outlined below.
Four (4) years of experience in the technical systems and end-user configuration, procedural design, and/or administrative support of enterprise telecommunication systems. Prior experience working in a post-secondary institution and/or within a large telecommunication organization is a strong asset.
Excellent analytical, conceptual and problem-solving skills, excellent written communications skills, excellent oral communication skills to elicit accurate information and respond to inquiries, ability to work and communicate with the external community in a professional and business-like manner, teaching and instructing others in the use of the telecommunication services systems and related applications, ability and willingness to work effectively as a member of a team, good organizational skills, strong service orientation coupled with an ability to assess the operational significance of a problem and to set priorities accordingly, Excellent customer service and interpersonal skills to assist clients in defining business needs, resolving problems, maintaining confidentiality, dealing calmly and effectively with people evaluating, implementing and modifying systems, attending accurately to details, meeting short/long term deadlines, setting priorities and working effectively under pressure of high volume, ability and willingness to keep up to date with computer system developments and technologies.
This position requires the candidate to produce a verification of degree(s), credentials(s), or equivalencies from accredited institutions and/or international equivalents at the time of interview.
In order to be considered as an internal applicant, York University employees in the YUSA-1 bargaining unit must apply for jobs through the Employee Career Portal - YU Hire.
If you are a current York University employee in the YUSA-1 bargaining unit and/or are using your job posting rights under the collective agreement to apply for jobs, you MUST log into YU Hire to access the York University Employee Career Portal.
As per Article 12.02(f) of the YUSA-1 Collective Agreement, to be considered an internal applicant, employees in the YUSA-1 bargaining unit must submit the application 5 working days following the first day of posting. this is referred to as the 'Posted Date' on the job the posting. This applies to YUSA-1 internal and YUSA-1 Concurrent postings. Please refer to the 'Posting Intent' on the job posting.
If not filled by an employee in the YUSA-1 bargaining unit, employees in the YUSA-2 bargaining unit who have applied within the first 5 days from the 'Posted Date' will be given preference.
The University welcomes applications from all qualified individuals, including, but not limited to women, persons with disabilities, visible minorities (racialized), Indigenous Peoples and persons of any gender identity and sexual orientation. York University is committed to a positive, supportive and inclusive environment.
York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation.
We are committed to enhancing our environmentally and socially responsible practices for the benefit of all members of the York community. Our long term perspective recognizes our responsibility to be innovators and to continually work as a community to reduce our ecological impact.
York University employees must apply to jobs through the Employee Career Portal - YU Hire. If you are a current York University employee and/or are using your rights under a collective agreement to view and/or apply to jobs, you MUST log into YU Hire to access the York University Employee Career Portal.
PLEASE NOTE: Applications must be received by 11:55 pm EST on the posted deadline date, if applicable.