***IMPORTANT*** to be considered for this existing opportunity, applications MUST be submitted as per the instructions provided at the bottom of the job description. Please reference the "How to Apply" area below. Thank you!
Maternity Contract
This is an in-office, full-time, contract position covering an upcoming maternity leave (September 2026 - September 2027). The position is expected to overlap with our existing team member by approximately 8 weeks.
The Opportunity
Are you looking for a collaborative workplace with great people (including staff and clients), the opportunity to cultivate long-term relationships and future growth opportunity? You’ve come to the right place. We’re looking for ambitious people who share our values and want to deliver a white-glove client experience in the real-world. If this sounds like you, and the career below sounds exciting, we would like to hear from you.
We are looking for someone with:
- A warm personality - by phone and in-person
- Outstanding communication skills - both spoken and written
- Skilled with great questions, navigate a person's needs with ease, while making them feel heard and valued
- Discretion at all times, appreciates and respects the importance of confidential and trustworthy handling professional, personal and sensitive information
- Excellent typing skills and ability to document important information in a timely way
- Coachable, intuitive, client-focused, and results-oriented
You will stand out if you have:
- Past experience in client care including a background in verbal and written communications
- Experience in grasping ideas and concepts and turning them into actionable steps
- Bi-lingual skills in speaking and writing (FR / EN)
On the job you will:
- Answer incoming requests by phone and email
- Assess requests, take next actions as directed or connect clients with the appropriate team member for their needs (following an on-boarding and training period)
- Complete follow-up communication both internal and external
- Support on documentation preparation (estimates, quotations, proposals, and guidance documents as examples)
- Communicate with vendors as required
What motivates you?
- You obsess about client success, listen, engage and act for their benefit
- You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
- You thrive in teams, and enjoy moving tasks across the finish line
- You take ownership and approach your work collaboratively, focusing on what matters
- You do what is right, work with integrity and communicate transparently
We love in-person collaboration, and this opportunity is in-person at our Huntsville (Muskoka) office. Muskoka offers a world of opportunity to live, play and work in one of the most beautiful regions in Canada!
We stand apart
- People first - equipping great people to do great work for more people
- Join a team - learn, and contribute on a team of talented IT professionals
- See your impact - observe first-hand clients benefiting from the expertise we provide
- Tools of the trade - equipping you to do your best work through the tools we provide - both hardware and software
Benefits
- Standard daytime hours – no regularly scheduled weekend or evening shifts
- Work-life balance – we are closed on most (if not all) statutory holidays
- Holiday break – we provide extended holiday time through the Christmas season so you can spend time with your loved ones
- Staff events – we host various events through the year to express how much we appreciate our hard-working team
- Health benefit account – flexible spending for your health needs for eligible staff
Job Type: in-office, full-time contract position covering a maternity leave
Salary: Competitive
***HOW TO APPLY***
If you have read this far, you may be ready to join our team working in our team-oriented, client-focused, and fast-paced environment~ We would like to hear from you. To apply for this exciting role, please submit the following:
- Your resume or CV
- Minimum of 2 references (we'll accept more)
- Video introduction (60-120 seconds) share your story! Tell us about your experience, and why you are passionate about this opportunity.
Send your completed application to [email protected]
Job Type: Full-time
Benefits:
- Company events
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Vision care
Flexible language requirement:
Application question(s):
- Do you currently reside in the Muskoka area?
- What are a few key interpersonal skills that are essential for success in this role?
Work Location: In person
