Job title: Remote Call Centre Representative
Work Location: Remote | Work at home
Type of employment: Full-Time
Salary offered:
– Base salary for a Full-Time job (40 hours per week): $3,800 - $4,500 per month (depending on experience).
Work schedule: Monday to Friday, 9:00 AM – 5:00 PM (local time alignment required)
Bona Group Inc. is a growing accounting and business advisory firm serving small to medium-sized businesses across Canada. We help our clients make better financial decisions through accurate reporting, clear analysis, and practical advice.
We are looking for a Call Centre Representative who wants to work in a structured, professional environment where client satisfaction is the top priority. You'll work directly with our clients to answer questions, resolve issues, and ensure a positive experience with our services.
If you enjoy helping people, solving problems, and providing clear and helpful information, this is a great opportunity to grow your career in a supportive, client-focused team.
Bona Group Inc. is a full-service tax and accounting firm located in Whitby, ON. Since our founding, we've specialized in helping small to medium-sized businesses solve their financial and operational challenges.
Our mission is to provide affordable accounting and advisory services that reduce the administrative burden on business owners, allowing them to focus on their core strengths and business growth. We believe that by handling complex financial processes with a high level of accuracy and professionalism, we enable our clients to improve efficiency and focus on increasing profitability.
We have built a reputation for personal service and reliability in our industry. For each client, we aim to support financial stability and long-term success, helping them achieve or exceed industry performance benchmarks.
Our approach is based on three core principles:
Value
We tailor our services to each client's needs, ensuring they only receive what is necessary and relevant. This allows us to support sustainable growth while avoiding unnecessary costs.
Integrity
We are committed to delivering accurate, timely, and reliable financial information based on our experience and professional standards.
Trust
Trust is built through consistent delivery of value and integrity, leading to long-term relationships and client referrals.
Our team serves the accounting and tax needs of individuals and small to mid-sized businesses. We work closely with clients to understand their goals and provide customized support that helps improve efficiency and financial outcomes.
Our services include tax preparation and planning, bookkeeping, payroll, outsourced controller services, budgeting, cash flow forecasting, and financial reporting. We also provide consulting and support for accounting systems such as QuickBooks®.
We work with clients across a wide range of industries, including professional services, healthcare, construction, retail, hospitality, and other small business sectors.
We are looking for a friendly, professional, and reliable Remote Call Centre Representative to join our growing team. In this role, you will handle inbound and outbound calls, assist clients with inquiries, resolve issues, and provide information about our services.
Your primary focus will be on:
- Handling inbound and outbound calls professionally and efficiently
- Responding to client inquiries regarding services, account status, and processes
- Resolving client issues and complaints in a professional and timely manner
- Documenting all call interactions accurately in internal systems
- Following up with clients to ensure resolution and satisfaction
You will work closely with our accounting, tax, and administrative teams to ensure smooth communication and high client satisfaction. This role is ideal for someone who enjoys working with people, has strong phone communication skills, and wants to build a career in client service within a professional services firm.
- Handle a high volume of inbound and outbound calls professionally and efficiently
- Respond to client inquiries regarding services, account status, and processes
- Resolve client issues and complaints with patience and professionalism
- Document all call interactions accurately in internal systems
- Follow up with clients to ensure resolution and satisfaction
- Identify and escalate complex issues to the appropriate department
- Coordinate client requests with accounting, tax, and operations teams
- Assist with appointment scheduling and client follow-ups
- Maintain up-to-date client records and documentation
- Monitor call metrics and work to improve response times and quality
- Support administrative tasks related to client onboarding
- Follow company policies, procedures, and call handling standards
- Maintain confidentiality of client information at all times
- Contribute to a positive and professional company image
- Identify opportunities to improve call center processes and client experience
- Participate in team meetings and training sessions
- Log in to call systems and review pending tasks
- Handle incoming calls and make outbound calls as needed
- Document all interactions and update client records
- Coordinate with internal teams to resolve client requests
- Follow up with clients to confirm resolution
- Participate in team check-ins and training sessions
- Identify recurring issues and suggest process improvements
- Previous experience in a call center, customer service, or client support role is strongly preferred
- Excellent verbal communication skills and professional phone manner
- Strong problem-solving abilities and attention to detail
- Ability to work independently and stay organized in a remote environment
- Comfortable using call center software and digital communication tools
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Professional, patient, and client-focused mindset
- Reliable internet connection and a dedicated home office space
- Legally eligible to work in Canada
- Extended medical and health coverage that includes medical, dental and vision.
- Career advancement opportunities.
- Work-at-Home Opportunity.
- Tuition reimbursement.
- Paid holidays and generous paid time off.
We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy.
The compensation package is as follows:
The total compensation plan for full-time is made up of a monthly fee with monthly, quarterly and annual bonuses totalling approximately $45,000 - $56,000 per year depending on company targets achieved.
- A dedicated, private home office space in your residence.
We will provide our remote employees with equipment essential to their duties, such as laptops, headsets and mobile phones (if applicable). We will install the VPN and software required by the company when the employees receive their equipment. The equipment we provide is owned by the company. The company retains control of the property and reserves the right to monitor company property, even when it is being used at your remote site. Employees must keep it safe and avoid misuse. Company provided equipment is to be used for business purposes only. The remote worker will sign an inventory of all company property received and agree to take appropriate steps to protect the items from damage or theft. In the event of termination of employment, all company property will be returned to the company unless other arrangements have been made.
We are an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local law.
REGARDING COVID-19: As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site and requesting masks to be worn.
If you are interested in this position and meet the qualifications, please submit your application using the "Apply Now" button.
We review every application carefully and will contact you if you are selected for the next steps.
