POSITION OVERVIEW
This position is responsible for supervising the daily activities of the Service Department technicians. Working alongside the service manager and dealing with customers on requirements for service / maintenance / repairs and preparation of all Customer Service proposals in line with established pricing procedures. Strong relationships with the parts, engineering, manufacturing, sales and purchasing departments is also required
RESPONSIBILITIES
⦁ Lead the team in a positive and supportive manner through a “lead by example” approach
⦁ Continuously monitor performance and provide mentoring, guidance and improvement recommendations for the benefit of the individual as well as the organization as a whole
⦁ Work with the service manager in order to delegate service personnel to ensure maximum customer satisfaction
⦁ Sales of service and working with the parts department on the sale of parts related to the service work
⦁ Work with service personnel to prepare the necessary paperwork for customer calls
⦁ Work along side the service manager to prepare estimates and proposals for repairs/rebuild of equipment to present to customers
⦁ Work with the service manager to close service jobs in a timely manner
⦁ Assist in answering technical questions from internal and external requests with the assistance of service personnel
⦁ Ensure quality procedures, work instructions and policies are being followed in the service department
⦁ Ensure estimates of cost presented for proposals are accurate and backed up with sufficient documentation for future analysis
ATTRIBUTES WE SEEK
⦁ Heavy duty equipment Mechanic license is preferred
⦁ Minimum 10 years of experience working with heavy mobile equipment either in a shop or in the field
⦁ Proven leadership and team-building skills
⦁ Working knowledge of MS Word and Excel
⦁ Excellent organizational and time management skills
⦁ Ability to work well under pressure while providing first class customer service
⦁ Must be approachable and have good communication skills with customers and employees
PHYSICAL REQUIREMENTS
⦁ Must be able to lift 50-100 lbs
⦁ Must be able to work in cold environments
WAGE
⦁ Competitive wage package offered dependent on experience.
BENEFIT PACKAGE
⦁ Chiropractor,drug plan,glasses,massage,travel insurance and life insurance, RRSP program
REQUIRED WORK HOURS
⦁ Regular work hours are 8-5/ Monday to Friday, however you may be required at times to start early or end late or work weekends
⦁ Two weeks holidays to start
⦁ Three month probation to start
C. G. Farm Supply Limited welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Job Types: Full-time, Permanent
Pay: $38.00-$50.00 per hour
Expected hours: 44 per week
Work Location: In person
