Job Summary:
The Service Coordinator will ensure that people have a pleasant, informed, and professional experience when receiving or inquiring about products and services at XPEL.
Job Duties
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Gaining knowledge of XPEL products; assisting customers with questions on XPEL products and services
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Responsible for the training and development of Service Coordinators and creating and updating “How to” documents.
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Assist with creating and maintaining installer schedules and scheduling of customer installs
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Track order progress and communicate with customers accordingly
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Check-in vehicles and inspect for pre-existing damages
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Creating estimates, invoicing and billing
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Reporting and processing of RA’s and payment credits.
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Collect Resale tax documents for all locations
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Process and train other Service Coordinators on Accounts Receivable
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Supply and inventory maintenance, ordering supplies or products as necessary to maintain required shelf quantities, and oversee orders for all other designated locations
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Create are review job lists for all locations
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Assisting the Market Manager with administrative and office work as needed
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Occasionally helping to shuttle vehicles from one location to another (current driver license required)
Basic Qualifications
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High School Diploma or GED
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18+ years old with 2 years of driving experience.
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Must have a current and valid driver’s license with a clean driving record.
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Must meet insurability requirements under the company’s motor vehicle insurance policy.
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3+ year(s) in a similar role
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Knowledge of Excel, Word, Power Point and General Microsoft Office Applications
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Ability to communicate professionally and effectively
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Excellent phone, interpersonal, and organizational skills
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Demonstrates a sense of urgency and timeliness
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Ability to work independently with limited supervision
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Demonstrates a sense of urgency and timeliness
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Ability to work independently with limited supervision
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Ability to speak, read and write in English
XPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
