In this temporary position the Tenant Services Assistant will assist the Tenant Services Manager in tenant screening, administration and coordination of tenant services, community relationships, communications and resource management as these relate to the provision of housing to eligible applicants of the Boswyk Centre, with the goal that tenants live in a positive and well-maintained environment.
Helps field inquiries about tenancy at the Boswyk Centre.
Helps process applications for tenancy.
Helps ensure proper screening procedures are followed as these relate to tenant applications.
Assists in ensuring rental suites are clean and in good repair for tenant move-in.
Assists in facilitating tenant move-in process.
Helps ensure quality and tenant satisfaction by developing and maintaining effective relationships with tenants and their families in order to determine individual needs, resolve issues and concerns.
Understands and helps monitor each tenant’s personal history, physical ability, behaviours, spiritual lifestyle, family dynamics and contacts, and language abilities.
Helps ensure the provision of a safe and secure environment for all tenants.
Assists in planning and organizing all aspects related to the quality of services given to tenants; helps monitor service standards; reports, plans, organizes, implements and evaluates remedial action as necessary.
Participates in tenant meetings.
Helps identify issues and concerns and provide appropriate resolution and correspondence as required.
Prepares reports and documentation related to tenant behavioural concerns.
Experience in responsible roles where s/he has demonstrated ability in interpersonal skills and marketing.
A minimum of two (2) years current experience in tenant/rental services and working in a seniors and/or social housing environment.
Two years post-secondary education preferred.
Certificate in Property Management preferred.
Skills and Abilities:
Able to develop and maintain effective interpersonal and team relationships with those within and outside the organization.
Research and logical thinking skills.
Customer service orientation.
Demonstrates an understanding of the needs and unique issues affecting seniors.
Computer literate; knowledge and experience with Word, Excel and email applications.
Planning and organizational skills.
Ability to multi-task.
Ability to read, write and verbally communicate effectively in English.
Proven ability to take directions and work in an assisting role while also providing appropriate team input and feedback as needed.
Marketing and Occupancy:
Helps maintain optimal occupancy of the building.
Greets, tours and provides information to seniors, families and community.
Participates in promotional events and meetings with members of the community, seniors groups and associations.
Able to raise positive profile in the broader society.
Able to help manage tenant waitlists.
Skills relating to interviewing and screening potential tenants.
Able to help review and update information for the society’s website and social media.
Working knowledge of BC Housing and the Fraser Health Authority.
Current experience working with the Residential Tenancy Act and Regulations.
Working knowledge of the Public Health Act and Mental Health Act.
Operational and Administrative Systems:
Helps maintain tenant records.
Participates in maintenance management to ensure the provision of a safe environment for all tenants.
Able to pass a “Vulnerable Sector” Criminal Record Check.
Able to obtain Medical clearance.
Willingness and ability to work the hours necessary to help ensure effective operations.
Willing to minimally use personal motor vehicle.
Willingness to participate in instructional courses and conferences as required.
Ensures the confidentiality of information relating to tenants, families, colleagues and the society.
Expected start date: 2020-08-17
Job Types: Part-time, Temporary
Salary: $18.00-$22.00 per hour
- Property Management: 1 year (Preferred)