Job title: Claims Specialist Level 2, Accident Benefits
Job location: Remote
Reason for hiring: Current Vacancy
Salary Range: The expected base salary range for this position is $64,000 to $82,000
Who we are
The Commonwell Mutual Insurance Group isn’t just another insurance company — we’re a property & casualty mutual insurer with deep roots in Ontario communities. We’re proud to lead the industry by offering a mutual experience grounded in history, opportunity, and exceptional service.
At The Commonwell, we believe in profitable growth, creativity, development, and having fun while doing meaningful work. We support work-life balance and take pride in delivering on our promises.
What sets us apart? Our commitment to authentic personal relationships. While technology helps make the process easier, it’s the human connection that truly makes the difference.
Our Promise To You
At The Commonwell, we’re all about Protecting Individuals, Together. Our vision is to create a workplace where everyone can thrive, be their authentic selves, and bring their whole self to work.
We are committed to inclusion in recruitment, hiring, professional development, and advancement. We actively work to eliminate bias from our processes and welcome diversity of thought, background, and experience.
We promote open dialogue, offer unconscious bias and inclusivity training, and support employee resource groups to ensure that diverse perspectives are heard and valued.
The Opportunity
The purpose of this position is to review, analyze, negotiate, and settle moderate to complex claims related to Accident Benefits. The incumbent is responsible for thoroughly investigating these losses where necessary, as well as assigning the appropriate independent adjuster and relevant experts to assist in the effective management and resolution of the claim. Supporting the technical development of their peer group through technical training and mentorship is also a key element of this role.
Who You Are
You are someone who brings energy, curiosity, and care to your work. You thrive in a collaborative environment and are passionate about delivering exceptional service.
Some key qualities you bring:
Strong customer service orientation
Excellent written and verbal communication
Team-oriented and engaging
Strong negotiation and dispute resolution skills
Great organizational skills and ability to multitask
Thorough attention to detail
Exceptional problem-solving skills
How You Will Create An Impact
Expert knowledge of Ontario SABS Regulations
Working knowledge of benefit entitlement as well as priority, loss transfer and WSIB issues
Working knowledge and ability of reading and interpreting all relevant policy wordings including the OAP, and most OPCF endorsements
Working comprehension of reserve calculation and exposures
Working knowledge of reinsurance restrictions of the reinsurance treaty
Proficient knowledge of other relevant regulations, including the Insurance Act, WSIB and case law/arbitration decisions, requiring some support in interpretation
Proficient demonstration of interpretation and understanding of medical terminology and prognosis
What You Will Bring
Completion of Post-Secondary Education and a minimum of 3-5 years of insurance experience, preferably in claims, is required
Prior experience in customer service
Ability to provide technical training and mentorship to Level 1 Claims, and Claims Support staff
Working towards, or completion of the CIP designation, and an active pursuer of the necessary education to respond to a changing marketplace
Great organizational skills and ability to multitask is required
Thorough attention to detail is a must to ensure accuracy of claims documents, policy coverage interpretation and recognition of financial exposure
Ability to perform moderate mathematical calculations is required
Effective communication skills: verbal, non-verbal and written
Sound morals, ethics, and confidentiality with ability to develop trusting and effective working relationships with peers and employees
Ability to exercise confidentiality and empathy are required when dealing with insureds and claimants
Exceptional problem-solving skills and negotiation skills are required for this position
Strong computer literacy including proficiency in all Microsoft Office programs and Internet navigation
Perks of Being a Commonwell Crew Member
Remote-first workplace
Flexible Work Policy
Competitive compensation and benefits package
Opportunities for training and career development
Community involvement and volunteering opportunities
Corporate Wellness Program
About the Salary Ranges
Please note that the salary range mentioned in this job posting should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including a candidate’s experience, skills, and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization and that aligns to the market.
Our Hiring Approach
We believe in human-centred hiring. The Commonwell does not use artificial intelligence to screen or evaluate candidates — your application will be reviewed by a real person on our team.
We thank all applicants for their interest however, only those selected for an interview will be contacted.
Accommodation
The Commonwell is an equal opportunity employer committed to ensuring barrier free employment practices. Should you require accommodation throughout the recruitment process, please let us know, and we will work with you to meet your needs.
JOIN THE #Commonwell Crew! We saved you a spot!
