Operation Supervisor - Days
Thunder Bay, ON
Join a team rich in diversity, respect, and growth to make the world a safer place for families, communities, and businesses. At GardaWorld, we take our security responsibility seriously and strive to inspire trust. Interested in an enriching and meaningful career? Join our ranks!

We are currently hiring an Operation Supervisor (Days) for Thunder Bay, Ontario.

Your mission at GardaWorld:
Reporting to the Branch Manager, you will be in charge of the Armed Guard team. On a daily basis, you will be responsible for planning, organizing, and managing the work of your team and ensure customer satisfaction.

We are looking for a passionate leader who will be able to establish great relationships with his/her unionized employees.

GardaWorld, Cash Services, is the #1 supplier of cash services in North America and offers you the opportunity of an exciting career.

We offer:
Competitive salary and benefits
Permanent position
Day shift’s
Chance to be part of a dynamic team
On-site parking
International company offering many career opportunities

On a typical day you will:
Plan, organize, and manage the work of your employees and ensure customer satisfaction
Investigate to verify and resolve customers and shippers complaints
Serve as a contact person for all workers from assigned territories
Implement schedule and policy changes
Conduct employee training sessions on subjects such as material handling, employee orientation, quality improvement, and computer use
Promote safe work activities by conducting safety audits, attending company safety meetings, and meeting with individual staff members
Participate in the disciplinary process or settlements of grievances
Monitor operations to ensure that staff members respect administrative policies and procedures, safety rules, union contracts, and government regulations
Monitor spending to ensure that expenses are consistent with approved budgets
Collaborate with other supervisors and staff members in order to formulate and implement policies, procedures, goals, and objectives
Prepare management recommendations, such as proposed fee or schedule changes
Conduct investigations, when necessary, in cooperation with internal or external agencies to determine causes of transportation accidents and to improve safety procedures

Your profile :
5 years’ experience in administration and management of unionized employees
Available to work on a daytime schedule
Excellent written and verbal communication skills (English)
Proficient in Microsoft Word, Excel, Outlook, and PowerPoint
Valid driver’s license with a good driving record
Health and Safety management experience
Working knowledge of WSIB reporting process
Possession acquisition license (PAL) If none, contingent of passing all necessary security clearance + courses provided
Driven by offering exceptional customer service
Sense of urgency, outstanding communication and problem solving
Strong teamwork and partnership orientation
Mechanical and/or electrical inclination is an asset

Interested in the challenge?

GardaWorld offers personal growth and advancement opportunities, fosters a collaborative environment, and encourages team cooperation. You can make a difference in a company that gives you latitude to deliver the best customer service.
We are an equal opportunity employer and take pride in having a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, handicap disability or any other protected status

We thank all candidates for their interest; however, we will communicate only with the selected candidates.