Choose Collingwood General & Marine Hospital:
Explore a role with Collingwood General & Marine Hospital (CGMH) and live your ideal lifestyle. Located on the shores of Georgian Bay, you have the opportunity to enjoy the 4-season recreational community.
CGMH is a 70-bed facility serving more than 60,000 permanent residents and 3.5 million annual visitors to the communities of Wasaga Beach, Collingwood, Clearview and the Blue Mountains. CGMH is an acute care hospital providing emergency care, diagnostic services including lab, imaging and cardio respiratory therapy, as well as two inpatient units (medicine and surgery). In addition, CGMH provides care in specialty areas including obstetrics, orthopaedics, intensive care and surgery. The Hospital also provides outpatient care including dialysis and a wide range of clinics including mental health and rehabilitation services. There are endless opportunities for families, adventure seekers, boaters, foodies and so much more.
At Collingwood General & Marine Hospital, we are anchored by our vision, mission and values and guided by our strategic directions. If you exhibit the core values of CGMH; Inclusive, Caring, Accountable, Respect, Excellence, Teamwork, Adaptable, we want you to join us in providing exceptional services to our patient and their families.
The Patient Service Representative team is responsible for the efficient operation of the Clinical Support Services division. Responsible to navigate the outpatient through the elective booking process and registration of diagnostic imaging, cardio respiratory, physiotherapy and ambulatory care services. Responsible to maintain an up-to-date and accurate patient medical record system inclusive of distributing results in into the continuum of care.
Knowledge and understanding of medical terminology.
Medical Secretary course required or equivalent
Must strive to continuously provide a safe and supportive environment for patients, staff, physicians, and volunteers
Must adhere to the duties of workers, as stipulated in the Occupational Health and Safety Act
Must have an ability to effectively communicate (written and verbal) in the English language in order to provide excellent communication with team members, patients and families. Ability to communicate in additional language(s) is considered an asset.
Must have basic computer skills
Must be dedicated to professional growth & development
Must be able to perform all bona fide and essential duties of the position, which may include physical demands such as moving/transferring patients, pushing, pulling, bending, etc.
Must have demonstrated excellent attendance/performance record
Excellent organization and prioritization skills
Ability to work independently and effectively communicate with other members of the
health care team
Knowledge of Meditech computer system an asset.
Previous experience in Diagnostic Imaging or registration– an asset.
Has a sound knowledge of hospital and departmental procedures
Minimum of 1 year previous clerical experience in healthcare field.
Duties and Responsibilities:
Answers all enquiries of a general nature and assists them in a friendly and co-operative manner.
Transcribe and sort incoming electronic requisitions.
Checks all information for accuracy to assist in maintaining an up to date database for all patients.
Accepts and schedules elective bookings within the portfolio and records them appropriately.
Schedules patient by priority, within expected wait time targets and/or within a timely fashion
Ensures patient is made aware of any needed preparation for all procedures and what the expectations of the visit will be
Submits referring physicians if not on CGMH list for data entry.
Faxes booked appointments
Updates CWS to reflect technical or therapeutic schedules and/or as requested by Manager or Physician
Advises appropriate manager of wait times by modality monthly and/or if there are longer than expected wait time
Prints lists for modality distribution and volunteer lists as directed.
Registers outpatients, updating the medical record and direct patient to the appropriate area
Request previous imaging as directed and coordinates incoming chart/imaging transfers
Sorts and distributes departmental reports as appropriate
Keeps account of all unreported examinations to expedite finalizing reports
Flags potential report discrepancies for the Radiologist to review
Retrieves and dispatches patient exams, reports and images by patient or outside facility request
Maintains CD burner
Work collaboratively for relief
Attends in-service programs as available and appropriate
Maintains equipment as required.
Keep up-to-date in activities/changes related to the positions
Performs other additional duties as required
Location: Diagnostic Imaging
Employment Type: Temp PT (Approximately 7 Months)
Employment Group: SEIU Clerical
Start Date: In line with the next Hospital Orientation Intake
Hours of Work: Days and Weekends. Please be reminded that as a Hospital, in order to provide
the necessary patient care, our operations run 24/7. Therefore, depending on the program for which you
are applying, it may be an expectation that you are available to work week days and weekends, as well
as all shifts - days, evenings, and nights.
Wage: As per the collective agreement
This position also includes 4% vacation pay and 14% pay in lieu of benefits as well as access to the Employee & Family Assistance Program and access to CGMH Perkopolis discounts. CGMH endorses the Health Care Providers Group Insurance Plan which provides Group Benefits for you and your eligible dependents by enrollment only.
HOW TO APPLY:
If you are interested in joining our inspiring team, please apply online before 11:59pm EST on the posting close date by submitting an updated copy of your resume and cover letter in PDF or Word format.
Due to the volume of applications, only those selected for an interview will be contacted. Please be advised that as part of the mandatory screening process CGMH requires professional references, verification of academic training, professional accreditation, plus a current Police Vulnerable Sector Check.
Collingwood General and Marine Hospital is committed to an inclusive, barrier-free selection process. We encourage all qualified individuals including visible minorities, Indigenous peoples, persons with disabilities, LGBTQ2s+ persons, and others who may contribute to a diverse workplace to apply. If contacted regarding a competition, please advise Human Resources of accommodation measures you may require during our selection process. Information received relating to accommodation needs of applicants will be addressed confidentially.