Customer Service Representative
Red Arrow
Fort McMurray, AB
PASSENGER EXPERIENCE REPRESENTATIVE

Location: Fort McMurray, AB

Red Arrow is looking for a part-time Passenger Experience Representative based out of its Fort McMurray Ticket Office. The successful candidate will have flexible availability of 25-30 hours per week.

Your positive attitude is what makes you special and you genuinely like working with people, so why not join the Red Arrow Motorcoach team as a Passenger Experience Representative? This is a great opportunity to enter the transportation industry in a position that is both interesting and varied day to day. Exemplifying the Core Values of Red Arrow Motorcoach, you are a team player, you believe in providing outstanding customer service, and you respect others. If you are ready for a new career with a company that is enjoyable, respected, and filled with a culture that is positive and encouraging, this is your opportunity to be a proud member of Alberta’s finest transportation company, Red Arrow Motorcoach.

Primary Responsibilities:
Quote fares and rates, assist customers in planning travel times and routes, make/confirm/change and cancel reservations, process payments, handle cash, assist passengers with our online booking process, greet passengers during check in process, assist with inquiries and luggage storage, safely embark and disembark coaches, provide information on company policies and perform a variety of office and cleaning duties.

Desired Qualifications:
Evening and weekend availability required
Numeracy
Oral communication skills
Ability to work well with others
Superior problem solving and decision making skills
Ability to search for and retrieve information
Ability to learn and retain large amounts of changing information
Proficient in Microsoft Office and use of a computer
Friendly, service-oriented personality