Harvest Support Representative - Term
MacDon Industries Ltd.
Winnipeg, MB
PURPOSE and SCOPE:
A Harvest Support Representative is responsible for addressing customer concerns through investigation and troubleshooting. This position is a 4 month term starting on May 4, 2020.

RESPONSIBILITIES:
Address customer concerns through diagnosis, troubleshooting and repair. 
Work with the Custom Harvest Coordinator, Product Support Supervisors and Product Support Specialists and Dealer Personnel to address technical issues. 
Generate clear, concise and complete Service Call Reports of daily field activity. 
Provide excellent customer service. 
Ensure service equipment is maintained and set for optimum field use. 
Keeping valuable tools, equipment and vehicles in clean, presentable and working condition.

QUALIFICATIONS:
University or College degree, or internship, related to agriculture or engineering 
Familiar in the operation of farm machinery. 
Farm background an asset.

SKILLS & KNOWLEDGE:
Understanding of agricultural equipment and harvesting practices. 
Strong Mechanical, Hydraulic and Electrical troubleshooting skills. 
Good communication skills; oral and written. 
Proficient in Microsoft Products including: Word, Excel, and Outlook. 
Excellent problem solving skills. 
Good interpersonal skills. Good planning and administration abilities. 
Ability to work in a team or independently as required. 
Available to travel over extended periods of time (90% of the time). Able to travel through Canada and United States. Valid passport required. 
Must hold and maintain valid driver’s license and be able to cross Canadian US border.