Part Time Reception
Orangeville Volkswagen
Mono, ON

Orangeville Volkswagen is looking to hire a part time Reception Person. The incumbent must be available to work Monday to Thursday from 4:30pm to 8pm and Saturday from 9am to 5pm.

The Reception Person:

  • Greets and welcomes each customer who comes into the Dealership in a prompt, friendly, and courteous manner.
  • Handles all customer inquires by phone and directs them to the correct point of contact.
  • Accurately records messages and information and provides the information to the appropriate team member.
  • Listens to the customers’ needs and takes appropriate action in a timely manner.
  • Handles all customer queries and concerns with a genuine intent to solve their problem in a timely manner.
  • Completes administrative paperwork, processes deposits, and files paperwork.
  • Receives and processes paperwork from the Finance and Insurance department.
  • Prepares licensing for all vehicles sold at least 1 day prior to the scheduled date of delivery.
  • Assists with other administrative responsibilities including ordering supplies and coffee station items, and follow up with customers as required.
  • Stocks in-coming vehicles - both pre-owned and new.
  • Other duties as assigned by the General Manager, Office Manager, or Sales Manager.

Minimum Qualifications and Skills

  • High School Diploma (or equivalent) or working towards a High School Diploma.
  • Experience in customer service.
  • Experience in reception at a dealership, an asset.
  • Excellent customer service skills including superb telephone demeanour and active listen skills.
  • Excellent written and oral communications skills.
  • Team oriented and enjoys working with others toward a common goal.
  • Proven ability to work well under pressure while maintaining a calm demeanour.
  • Proven ability to be organized and prioritize tasks.
  • Has a keen eye for details.
  • Excellent interpersonal skills with an upbeat and engaging attitude.
  • Flexible and open to change; able to take on special tasks as needed.
  • Must be proficient with all Microsoft suite applications i.e., excel, word.
  • Able to manage customer complaints and to solve difficult problems.
  • Available to work evenings and weekends.

Job Type: Part-time