Job Summary
We are seeking an energetic and detail-oriented Business Office Manager to perform administrative and operational functions within our senior living community including accounts receivable and payable responsibilities. The ideal candidate will bring a proactive attitude, excellent organizational skills, and a passion for delivering exceptional customer service.
Responsibilities
- AP and AR functions for the community
- Manage inquiries for resident billing
- Respond professionally to family/resident enquiries
- Maintain professional phone etiquette and manage incoming calls and inquiries
- Perform general clerical duties, including filing, photocopying, and data entry
- Assist with operational management tasks
- Provide administrative support to leadership team members
- Manage delegated customer service team operations and ensure a welcoming environment for residents and visitors
- Communicate effectively with team members, clients, and external stakeholders
- Payroll processing responsibilities
Requirements
- Proven experience in office management or a similar role
- Experience with AP/AR
- Experience in training development and implementation
- Strong supervisory skills with the ability to lead a team effectively
- Familiarity with human resource practices and regulations
- Excellent phone etiquette and customer service skills
- Knowledge of payroll processes and systems
- Proficient in clerical tasks such as filing, data entry, and record keeping
- Ability to handle administrative tasks accurately
- Strong organizational skills with attention to detail
- Proficient in using finance, payroll, operational management (e.g., Yardi) and office software applications (e.g., Microsoft Office Suite)
- Excellent English written and verbal communication skills
Education and Experience
- Diploma or degree in Office/Business Administration with three years of office management experience
Expected hours: 37.5 per week
Work Location: In person
