JOIN OUR TEAM
Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 22.5 million square feet operating out of more than 190 sites across North America and Europe with a team of 9,000, it is one of Canada's largest privately owned supply chain solutions companies. Metro Supply Chain is a 2024 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.
Reporting to the General Manager, in this role, you will:
- Manage, coach, and develop a team consisting of warehouse Supervisors, Operations Support Coordinators, and Service Representatives
- Responsible for ensuring P & L, Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met
- Responsible for managing the operation within budget guidelines
- Manage operational processes ensuring all clients’ requirements are consistently met and are up to date
- Responsible for ensuring that processes, and changes, are effectively deployed to ensure continuity of operational performance and client satisfaction
- Manage scope of responsibility through assigning and scheduling resources, monitoring deliverables, and adjusting approach when required
- Lead and support the team in their involvement in Continuous Improvement (CI) initiatives
- Ensure company policies are communicated, applied, and enforced and upheld by all team members
- Accountable for customer satisfaction & providing high quality service and work ethic while representing the company
- Responsible for ensuring a safe, secure, and fair work environment for all team members
- Foster a positive working environment for internal and external customers
- Responsible for other related duties or projects as required to meet the needs of the business
We are looking for a team member that has:
- A Post-Secondary education, and/or a combination of relevant experience and education.
- Minimum 5 years’ managerial experience in a high volume 3PL environment while managing and developing high performance teams
- Demonstrated effective direct communication with Clients both oral and written as well as with peers and executive level management
- Strong WMS experience as well as MS Office
- Thorough knowledge of third-party logistics services and processes.
- Excellent time management skills and prioritizes effectively in fast-paced, flexible environments.
- An adaptable approach and prioritize with focus on what adds value to the client.
- Ability to execute results against strategy and meet critical deadlines
- Proven problem solving and decision-making skills
- Proven ability to create, manage and maintain strong customer relationships
- Very organized individual capable of multi-tasking and remaining calm under stressful circumstances
- Flexible with scheduling to meet the needs of the business
- High energy, self-motivated with self-confidence
Work Schedule:
Monday to Friday 7am to 5:30pm
Why Join Us
- Work in an environment where safety is our first priority
- The opportunity to build a career with a growing company
- Medical, dental, and vision coverage for you and your family
- Life and disability insurance
- Wellness programs to support your family’s well-being
- A Retirement Savings Program with a company match
- Company team wear allowance
- Employee Appreciation Day
- Company sponsored social events
- Community volunteering
We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.
Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.
