Position Title: Admissions Manager
Reports to: Director Enrollment Services & Student Success
About IBU
International Business University (IBU) is a new and unique teaching-focused university specializing in business education that is looking for highly talented, motivated, and qualified faculty and professionals, ready for the next level of challenge in their career.
Position Summary
The Admissions Manager oversees the admissions process for the university’s undergraduate and graduate programs. Reporting to the Registrar, this role involves leading a team of Admissions Officers, supervising admission activities (e.g., reviewing and assessing admissions applications, updating and maintain applicant records, etc.) , setting assessment criteria, ensuring high customer service standards, improving procedural efficiencies, and supporting new initiatives. The Admissions Manager ensures consistent communication of information and policies across the team, fostering positive relationships within the department.
Key Responsibilities:
- Lead and manage the university's Admissions team, providing guidance and support to ensure high performance.
- Develop, implement, and maintain admissions policies and procedures within the parameters and guidelines of established admission practices.
- Oversee the review and evaluation of applications for entrance into the university, ensuring authenticity of credentials and accuracy in eligibility determination.
- Oversee the processing of applicant information, ensuring the Student Information System (SIS) is up to date.
- Serve as an expert resource on admissions policies, procedures, and curricula, providing guidance on complex cases and ensuring compliance with university standards.
- Supervise admission activities, ensuring that assessment and evaluation criteria and customer service expectations are met.
- Identify and implement improvements in procedural efficiencies within the admissions process.
- Provide strategic direction and support on a full range of admissions services and support, including program information, alternate offers of admission, admission timelines, and other related policies and procedures.
- Oversee workflow and completion of admission assessment activities, ensuring accuracy and efficiency.
- Coordinate training programs for Admissions Officers to ensure consistency and high standards in the admissions process.
- Support IBU’s admissions efforts by providing accurate information and ensuring timely responses and resolution to all issues and admission-related requests.
- Analyze admissions data to inform decision-making and present recommendations to improve processes.
- Facilitate a work environment that encourages knowledge of, respect for, and development of skills to engage with diverse cultures and backgrounds.
- Other related duties as assigned.
The successful candidate will have the following essential qualifications:
- Bachelor’s degree in a relevant field.
- Minimum five years of recent and relevant experience in higher education, preferably in post-secondary Admissions, Registration, or a related field.
- Excellent knowledge of domestic and international educational systems with the ability to assess international and domestic credentials.
- Strong supervisory skills with the ability to motivate, develop, and manage a team effectively.
- Proven experience in a high-volume, deadline-driven, computerized customer service environment that requires high levels of English proficiency in speaking, reading, listening, and writing (to interpret and explain policies and procedures to internal and external stakeholders).
- Strong understanding and experience in a workplace requiring multi-cultural considerations.
- Excellent attention to detail, including solid analytical and investigative skills.
- Demonstrated leadership and team management skills.
- Strong customer service skills with an ability to diffuse escalated situations in a student/client-focused environment.
- Experience working with the Apply Board admission process.
- Proficiency in software applications (Microsoft Office Suite, database, spreadsheets, and word processing).
IBU values and embraces diversity, equality and inclusion as fundamental to our mission to educate students for career success in the business world today. Our desire is to ensure that our institution is a welcoming, inclusive, respectful, and safe environment for everyone. As an institution operating on traditional lands of Indigenous Peoples and communities, IBU recognizes its obligation as a member of the Ontario postsecondary system to join the path of reconciliation with Indigenous People. We are an Equal Opportunity Employer. If you require disability-related accommodation to participate in the recruitment process, please contact us at [email protected] and we will be happy to accommodate your needs under the Ontario Human Rights Code.
If you are interested in this opportunity, please submit to [email protected] a cover letter and resume in PDF format. See our website www.ibu.ca for further information about this new and exciting university.
Applications will be reviewed and considered as they arrive. While we appreciate all applications, we regret that we can only contact those candidates selected for an interview. We thank all applicants for their submissions.
Job Types: Full-time, Permanent
Benefits:
Ability to commute/relocate:
- Toronto, ON M5R 2V1: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have knowledge of Apply Board's admissions process?
Education:
- Bachelor's Degree (required)
Experience:
- direct team supervision: 5 years (required)
- University Admissions: 5 years (required)
Work Location: In person
