Ontario Works Program Support Representative
York Region
Vaughan, ON
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Progressive. Collaborative. Accountable. Draw on your passion. Shape our community. Progressive and collaborative, with a clear, long-term vision. We value employees’ contributions and inspire excellence. We are driven by a desire to help shape and serve the growing community in which we live and work.
Position Purpose
Reporting to the Supervisor, Social Assistance is responsible for providing a range of program and administrative supports to Ontario Works Staff and to clients; supporting the delivery of social assistance in the local offices and for performing various administrative functions for Branch staff; responding to telephone and in-person general inquiries; completing basic reporting requirements and maintaining OW client files; performing data entry and changes in the Social Assistance databases; issuing one-time financial and employment related expenses as directed by Caseworkers; acting as custodian for the onsite safes and responsible for processing financial activities/transactions; and rotating between functions (e.g. scheduling, reception, clerical).
  • Successful completion of a Community College Diploma in Business, Business Administration, Public Administration or related field, or approved equivalent combination of education and experience.
  • Minimum two (2) years demonstrated experience in a human services environment working with the vulnerable population and experience with financial and accounting systems, data entry and providing administrative support.
  • Knowledge and understanding of supports required in servicing a vulnerable population.
  • Demonstrated experience providing high quality customer service skills to clients and participants in an expedient manner.
  • Demonstrated problem solving and decision making skills.
  • Demonstrated conflict resolution skills and techniques to resolve client issues and concerns.
  • Knowledge and demonstrated ability in corporate core competencies including communication, innovation, teamwork and collaboration, and personal ownership.
Scheduled Hours
As Required and Varied
Operational Hours
0830 - 1630
How to Apply
Please apply online by October 31, 2019 at 4:30 p.m. We thank all candidates for their interest, however only those selected for an interview will be contacted via email.
$32.31 to $35.10 per hour

This is an Addition to staff Union position - CUPE Local 905 (York Region Unit)