Job Posting: Operations Manager
Location: TownePlace Suites by Marriott & Conference Centre – Brantford, ON
Job Type: Full-time
Department: Hotel Operations
Reports To: General Manager
Position Summary
TownePlace Suites by Marriott Brantford & Conference Centre is seeking a results-driven Operations Manager to support the day-to-day hotel operations and ensure exceptional guest experiences. This role is responsible for overseeing front desk, housekeeping, maintenance, and overall service delivery, ensuring alignment with Marriott brand standards.
Key Responsibilities
- Oversee daily hotel operations including Front Desk, Housekeeping, and Maintenance
- Ensure all departments meet Marriott brand standards and guest satisfaction targets
- Support departmental leaders with scheduling, staffing, and performance management
- Monitor guest feedback (GSS, online reviews) and implement service improvements
- Coordinate closely with Sales and Banquets for group arrivals and events
- Conduct regular inspections of guest rooms, public areas, and back-of-house spaces
- Manage labor costs, productivity, and departmental expenses
- Handle guest concerns and escalations in a professional and timely manner
- Ensure compliance with health & safety policies and Marriott operational standards
- Assist with recruitment, training, and coaching of team members
- Prepare operational reports and support budget planning
- Must be able to work front desk shifts
Qualifications & Experience
- 2–5 years of hotel leadership experience (Supervisor / Assistant Manager level or higher)
- Strong understanding of Front Desk and Housekeeping operations
- Marriott brand experience considered an asset
- Strong leadership, communication, and problem-solving skills
- Ability to work flexible schedules (weekends, evenings, holidays)
- Experience with hotel systems (FOSSE, MARSHA) is an asset
- Proven ability to drive guest satisfaction and team performance
Compensation
- Competitive salary (based on experience)
- Growth opportunities within the organization
- Marriott Hotel Staff Rates throughout the world
Why Join Us
- Work in a fast-growing Marriott property with strong ownership support
- Opportunity to grow into senior leadership roles (Director of Operations / GM)
- Collaborative, team-focused environment
Pay: $53,000.00-$57,000.00 per year
Work Location: In person
