About ECI
ECI Technology started as a PCB Manufacturer in 1997 and has grown significantly since then, now having nearly 90k sq. ft of manufacturing space. We have grown into a world class organization that offers box-build assembly, cable harness design, control panel assembly, manufacturing and other services to fully support our customers. Located in the Toronto area, we service not only the Canadian Market, but also the broader North American Market and are always looking for new opportunities. Our employees have always been a central part of our growth and the culture that has been developed prioritizes our employee’s growth alongside the organization’s.
ECI has always prioritized investing in our capabilities and equipment to be a market leader in quality and industry best practices. We are problem solvers, and our organization believes that our employees are a key factor to this. We are looking for candidates that can join the organization as part of our empowering and encouraging culture. ECI values Integrity, Customer Relationships, Quality, Problem Solving, Employee Empowerment and Community. Our employees reflect these values and we’re looking for candidates to take the next step in their careers with us as we live these values.
About the Team
The Business Development Group is a critical team that reports up to the Vice President of Business Development. This team is dynamic and fast-paced as they navigate developing new relationships with prospective customers and building on existing relationships. The team prioritizes collaboration, supportiveness and problem-solving as they work together to achieve our growth goals. There are plenty of opportunities to grow and expand your skillset with empowering leaders and supportive team members to work with along the way.
About the Role
We are seeking a dependable and diligent Business Development Representative (BDR) to join our team. This role plays a critical function in driving new business by identifying, soliciting, and securing business from new customers for ECI.
The BDR will be counted on to develop high quality leads by researching and identifying potential new customers who are aligned with ECI’s strategy. They must then solicit those new customers through a variety of methods and finally building rapport to secure purchase orders with customers. While the emphasis will be on establishing and developing new leads, the BDR will also work with the rest of the Business Development team through all stages of the sales process. Documentation is also critical so that we can measure success and progress according to established frequency and format standards.
This role requires a unique blend of customer-facing interaction, organizational discipline, and internal coordination. Candidates must be comfortable interacting with all levels of customer contacts (employee level up to executive level) and coordinating with different teams internally (ex. Customer Service, Engineering, Production, Quality etc). This position is suited for proactive go-getters, someone who has a natural curiosity and is willing to learn new things and strategies so they can adapt to what the situation calls for.
Key Responsibilities
Business Development:
· Learn industry information and specific ECI Development and Manufacturing capabilities to present ECI value proposition and capabilities to potential clients.
· Outbound prospecting through cold-calls, emails and participating in marketing campaigns to connect with potential customers.
· Develop company profiles in our CRM (Pipedrive) to support sales opportunities and add to ECI’s master account and contact lists.
· Follow established sales processes, documentation standards, and CRM best practices consistently.
· Provide regular pipeline updates, activity reports, and sales forecasts for management.
· Monitor industry trends and competitor activities to identify opportunities and ensure ECI remains competitive.
· Qualify, nurture and foster sales leads/contacts, building relationships and maintaining contact to develop and support future opportunities.
· Focus on documenting and expanding relationships with decision makers within customer organizations to ensure we communicate with the right stakeholders.
· Review current customers and dormant accounts and plan a strategy to revive dormant accounts.
· Schedule and facilitate meetings with potential clients for business development management to attend, as well as ECI Management or other internal team members when necessary.
· Visit customer sites to conduct consultations, present and discuss ECI’s capabilities and strengthen relationships with potential customers.
· Attend trade shows, industry events, and other networking opportunities that align with our growth or sales goals.
· Contribute to ongoing continuous improvement activities as it relates to the BDR’s area of expertise.
· Achieve assigned revenue targets as specified by ECI leadership.
· Lead the quotation process for the BDR’s new customers and ensure customer satisfaction throughout the customer onboarding process by working closely with the customer and internal teams.
Marketing:
· Support and develop marketing content (brochures, presentations, case studies, data sheets etc), as required, that can be used to support Business Development activity based on market indicators and internal capabilities.
· Create, post and maintain content for our online channels such as LinkedIn or email marketing.
· Support market intelligence gathering through market and customer interactions.
Customer Account Support:
· Support both internal and customer teams through any necessary processes with a high level of care reflective of ECI’s high standards.
· Work closely with all necessary internal team members to ensure high customer satisfaction as customers progress through the customer cycle to other internal teams.
· Provide support as needed to the Senior Manager of Business Development and VP of Business Development.
· Assist in resolving customer questions or escalations to maintain customer satisfaction.
· Maintain accurate records of customer interactions, status updates, and key account notes in the CRM.
· Ensure timely communication between customers and internal teams, especially during handoffs.
· Provide overall Customer Service when required on new accounts.
About You
Qualifications
● Bachelor’s or master’s degree in Business, Economics, Engineering, Electronics or a related field.
● 3+ years of Business Development or Sales experience, preferably in Manufacturing or Electronic industries, with proven success or previously closed deals.
● Solid skills needed to effectively support Business Development, Marketing, and Customer Account activities.
● Strong written and verbal communication skills with polished presentation capabilities.
● Experience and confidence in engaging with executives and decision makers.
● Ability to comprehend and communicate to others the industry practices, processes, tools, quality systems and products we use or create.
● Strong time-management and prioritization skills
● Disciplined approach to documentation and organization to manage multiple engagements simultaneously.
● Excellent problem solving and client engagement skills.
● Resilient mindset and drive to achieve both personal and organization success.
● Flexibility to shift your approach and be comfortable in different scenarios.
● Passion for learning new things and willingness to seek and engage in new learning opportunities.
● Ability to work in a dynamic environment and collaborate effectively with diverse teams.
● Ability to travel to customer sites locally and domestically as required.
Salary Range
The expected base salary range for this position is $50,000-$70,000 plus Commission.
This job posting was made without the use of AI and all applications will be reviewed by our HR team. This posting is for a vacant position. If you have a referral for this role, please confirm your connection at ECI in your application - Thanks!
Job Type: Full-time
Pay: $50,000.00-$70,000.00 per year
Benefits:
- Extended health care
- Life insurance
- On-site parking
- Paid time off
Experience:
- Business development: 3 years (required)
- B2B sales: 3 years (required)
Work Location: In person
