Business Analyst
Health Sciences North.
Greater Sudbury, ON
Health Sciences North (HSN) is a regional resource and referral centre for over 600,000 residents across northeastern Ontario. It features state-of-the-

art technology with over 3,900 employees, 800 volunteers and a medical, dental and midwifery complement of 260. HSN has become a Research and

Academic Health Science Centre affiliated with the Northern Ontario School of Medicine and the Advanced Medical Research Institute of Canada.

Toll free / Sans frais


Business Analyst
Join Northeastern Ontario’s Health Care Leaders!

Posting #: 19-1114 & 19-1115
Permanent Full time position

Temporary Full time position

Location: Sudbury, Ontario

Health Sciences North (HSN) is an academic health sciences centre affiliated with the Health

Sciences North Research Institute and the Northern Ontario School of Medicine. HSN ranks

among Canada’s Top 40 hospitals and is a regional resource and referral centre for over

565,000 residents across Northeastern Ontario.

The Department of Clinical Informatics and Application is looking for an experienced Business

Analyst to join their team of subject matter experts who create efficiencies through support,

development and maintenance of the clinical and financial technologies surrounding our Health

Care system and the regional electronic patient record. The Clinical Informatics and Application

team services a vast range of functional areas including administrative, clinical and financial

departments while working within local and regional service expectations

HSN brings forth a wide range of knowledge which has positioned us to participate in decisions

that impact the region and have resulted in numerous cost savings initiatives and funding

opportunities. The Department is focused on enhancing the client experience and improving

patient care though optimized operational processes and supports transparent, efficient and

effective business practices developments.

HSN provides a full range of local, regional and provincial services and allows for a unique

opportunity to work in/with various organizations across the NELHIN and various provincial

repositories and assets. As a Business Analyst you will enjoy a highly independent and

stimulating practice and work closely with colleagues to support the business functional

requirements, data integration and system inter-operability.

Specifically, you will support HSN’s Strategic outcome to be Patient and Family Focused and

Digitally-Enabled. You can learn more about our Strategic Plan at


 Page 2

The successful candidate should have a four (4) year Bachelor’s degree in Computer Science,

Health Sciences, Health Informatics or in a related field, from an accredited university. We are

looking for a minimum of two (2) years’ experience with application troubleshooting and support,

implementation, training, release testing, and project management and experience working in the

utilization of IT within a health care environment is preferred.

The full job description can be viewed on the HSN Careers Website.

We offer competitive salary and vacation, extended health and dental benefits, a pension plan through HOOPP

and relocation allowance to assist with moving expenses.

Interested applicants are asked to apply directly to posting #19-1114 or #19-1115 on HSN Careers

Website at

External applicants can learn more about Sudbury by viewing the Relocating to Sudbury link on our

careers portal.


Date Posted: October 16, 2019

Posting #: 19-1114

Position: Business Analyst

Status: Temporary Full-Time (December 2019 to December 2021)

Program: Information Technology and Privacy

Department: Clinical Informatics and Applications

Site: Sudbury Outpatient Centre (SOC)

Analyze, implement, and support software functionality within HSN’s Health Care Information System
(HCIS) with the goal of achieving a complete Electronic Medical Record (EMR). Assist in implementing
technology solutions in a cost-effective way by determining the requirements of a project or program, and
communicate them clearly to stakeholders.

Under the general direction of the Manager, Clinical Informatics and Applications.

1. Assist in guiding in improving processes, products, services, software and its integration with

2. Provide hands-on software support and assist in defining best practices with the regional

interdisciplinary team members supporting Meditech Client Server modules.
3. Maintain a working knowledge of the Hospital Information System (HIS), its functions, and

relationship with other information systems within and outside of HSN.
4. Provide second level support to HIS functionality issues.
5. Liaise with frontline staff and Information Technology and represent needs through ongoing

consultation and communication.
6. Assist with clinical/financial workflow processes in order to gain efficiencies from the system and

test and troubleshoot system based challenges.
7. Chair interdisciplinary regional team conference calls and lead team in creating and adhering to

regional system standards.
8. Respond to issues related to system build, configuration, deployment and ongoing use; provide

recommendations related to system build and usage to the Manager.
9. Lead interdisciplinary regional team in resolving conflicts following issue escalation and resolution

policies and procedures.
10. Provide user training and develop internal cross-training documents related to Healthcare

software functionality.
11. Identify and implement opportunities for increased efficiencies which align with all North Eastern

Ontario Network (NEON) partner hospitals.
12. Coordinate and participate in the successful selection, analysis, design, planning, risk

assessment, implementation, training, maintenance, and evaluation of software applications.
13. Support ad hoc reports and system-wide reporting by using Non-Procedural Representation

(NPR) programming.
14. Develop test plans and coordinate application and other vendor interface testing.
15. Work collaboratively with software vendors to ensure successful implementations.
16. Validate operational requirements, compliance, and other specifications.
17. Lead project stakeholders to the most successful outcomes and assume the role of project lead

as required.
18. Develop strategies to ensure data is recognized as private, confidential, and protected.
19. Ensure consistent integration of patient data between HCIS, third party vendors and provincial

20. Determine and align improvement projects with HSN’s Strategic Plan; monitor and adjust to

achieve goal outcomes.
21. Participate in education and training specific to current, relevant federal and provincial health and

safety legislation, standards and guidelines.
22. Educate and promote health, safety and wellness in the work place.
23. Represent the department or program on various committees and in meetings as required.
24. Perform other duties as required.


1. Minimum of a four (4) year Bachelor’s Degree in Computer Science, Health Sciences, Health

Informatics or in a related field, from an accredited university.
2. Ministry of Labour “Worker Health and Safety Awareness in 4 Steps” training certificate is


1. Minimum of two (2) years’ experience with application troubleshooting and support,

implementation, training, release testing, and project management.
2. Experience working in the utilization of IT within a health care environment is preferred.
3. Experience with Meditech patient information and/or financial management is preferred.

1. Demonstrated project management and leadership skills with the ability to lead projects and

prioritize multiple initiatives.
2. Demonstrated knowledge of clinical/financial processes and workflow within a health care

3. Demonstrated planning, analytical, multi-tasking, and problem-solving skills.
4. Demonstrated process analysis skills with the ability to assess issues and recommend solutions.
5. Demonstrated ability to evaluate severity of issues and escalate as required.
6. Demonstrated knowledge of Meditech background jobs, printing configurations, the Microsoft

Word (MS) queue, HL7 data and integration with third party systems.
7. Demonstrated training, experience or utilization of lean methodology for process improvement.
8. Demonstrated ability to independently identify issues, plan improvements, measure success and

continue improvement.
9. Demonstrated excellent computer skills with proficiency in Microsoft Office software, e.g. Word,

Excel, Power Point and Outlook and patient information systems.
10. Demonstrated superior interpersonal and communication skills, both written and verbal.
11. Demonstrated ability to independently identify issues, plan improvements, measure success and

continue improvement.
12. Demonstrated ability to manage routine correspondence, multiple tasks/projects, diversified

workload and rapidly changing priorities and challenging deadlines.
13. Demonstrated discretion and maturity when handling confidential information.
14. Demonstrated commitment to the safety of co-workers and patients.

1. Demonstrated ability to facilitate group training and working sessions.
2. Demonstrated ability to manage challenging conversations with customers.
3. Demonstrated ability to work outside regular work hours as required.
4. Willingness to travel occasionally within Northern Ontario.
5. Demonstrated commitment to ongoing professional development.
6. Demonstrated professionalism in dealing with confidential and sensitive issues.
7. Demonstrated positive work record and excellent attendance record.
8. Ability to meet the physical and sensory demands of the job.
9. Ability to travel between local sites.

Selection Process: Candidates will be selected for this position on the basis of their skill, ability,
experience and qualifications as identified in the resume and completed
Application Form submitted. The Hospital reserves the right to conduct a formal
interview where required.

Shift: Days

French Language

Service Designation:
Bilingualism is an Asset

Salary: $37.46$44.08/Hourly

Special Note: This position will be posted until filled