Reporting to the Manager of Patient Flow, the Patient Flow Specialist will be responsible for the following:
Coordinate patient flow activities across the hospital, including admissions, transfers, and discharges both within the organization and externally with other acute care organizations.
Work closely with clinical teams, nursing units, physicians, and external partners to support timely patient movement and continuity of care.
Identify and assist in resolving barriers that delay patient discharge or transfer, including communication gaps, process issues, and resource constraints.
Monitor patient flow trends and compile daily summaries, operational updates, and ad hoc status reports for Senior Leadership to support informed decision-making.
Educate staff on admission, transfer, and discharge processes
Managing surge and multi-casualty incidents
Collaborate with patient care units (including the OR) to optimize patient flow
Participate in DNLP presentations and leadership development initiatives to support professional growth and the development of future healthcare leaders
Registered Nurse currently registered with the Ontario College of Nurses
Four year degree in a relevant health profession or equivalent, completed or in progress
3-5 years direct patient care experience in acute care
Previous patient flow experience preferred
Demonstrated ability to work effectively with multidisciplinary teams (e.g., MDs, other health professionals)
Excellent communication, facilitation, leadership, decision-making and organization skills
- Demonstrated experience using Bed Management Systems, patient tracking systems, and Microsoft Office applications including Excel, Word, and Outlook.
- Demonstrated commitment to Patient Focused-Care concept and principles
Ability to work effectively in a fast paced environment with minimum direction
Demonstrated ability to work in a collaborative and respectful fashion
