Overview:
The Players Services Representative is an ambassador of our Rock Star Rewards loyalty program.
Responsibilities:
- Enrolling guests into the loyalty program, embossing and issuing rewards cards, transporting supplies, forms and assisting guests with questions, redemptions and special requests
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Accurately enters player data into SG-CMP
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Well versed and knowledgeable of Rock Star Rewards loyalty program and property promotions
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Maintains a clean, safe and organized work environment
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Meet and greet guests on the gaming floor as well as at special events and at promotions
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Will assist with promotions, player development and redemptions as applicable
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Act as liaison between guest(s) and management as relates to needs of guest(s) complaints and concerns
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Maintain confidentiality of information
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Monitors and has working knowledge of promotional and enrollment kiosks
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Guest services where directed to provide amplified service
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Represent casino at off property promotional events as needed
- Checking and retrieving guest’s coats and personal items
- Stock and re-stock the area to ensure an adequate inventory of all goods
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Perform cash and/or credit transactions with guests
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Other duties as required
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Lives the brand
This job description reflects the position’s essential functions; however, it does not encompass all of the tasks that may be assigned.
Qualifications:
EXPERIENCE, EDUCATION, AND CERTIFICATIONS
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High School Diploma or equivalent required. Some demonstrated guest service experience/training required or an equivalent combination of education and/or experience
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Ability to work flexible schedules, including nights, weekends and holidays as required
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Must be able to communicate effectively with guests in English, specific to position duties and responsibilities
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The ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario
SKILLS
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Ability to work flexible schedules, including nights, weekends and holidays as required
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Must be able to communicate effectively with guests in English, specific to position duties and responsibilities
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Ability to read, write and speak French is an asset
PHYSICAL DEMANDS
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The working conditions are those typically found in an indoor, climate controlled office environment. Will be exposed to casino related factors including but not limited to excessive noise, large crowds and stress related to servicing guests in a high pressure and fast-paced environment. Must be able to stand for an entire shift and be able to move throughout the Casino and/or Hotel areas
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While performing the duties of this job, the team member is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus
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The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public
Additional Details:
Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.
We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
Please contact Human Resources at [email protected] if you require accommodation at any time throughout the hire process.
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