Job description:
Raywal is a well-established Kitchen & Bath Cabinet manufacturer and has been in the industry for more than 70 years.
We are currently seeking an energetic and detail-oriented individual to join our team in Edmonton in the position of Operations Support. This individual will play a key role in the day to day operations of the Edmonton office by coordinating the work of Service Technicians and Installers, as well as looking after related items such as placing orders for service parts.
**This is a Full-Time/Permanent opportunity and the hours of operation are from 7:30 am – 4:00 pm. Must be flexible to work additional hours if required **
Key Responsibilities:
Service Technicians
· Providing and reviewing the current day’s service run with the Technicians in order to address any issues that may require clarification.
· Communicating with Technicians to review the previous day’s service runs to determine if any parts must be ordered.
· Reviewing that the supply stock is complete for Service Technicians to ensure a full complement of products.
· Reporting Service Technician hours to Service Department weekly.
Service Booking
· Contacting the site supervisor, homeowner, or retail sales staff (depending on the circumstance) to schedule the service work after confirming that the correct parts have been received and are in good condition.
· Inputting the scheduled service time into the Insight system once this has been confirmed with the appropriate party (i.e. site super, homeowner, or retail sales staff).
Service Parts Ordering
· Ordering service parts based on install reports, Service Technician reports/inspections, and homeowner reporting as required.
· Submitting all orders as per current standards to appropriate persons within the organization.
· Reviewing all orders in the Insight system to ensure that they are effectively moving through the process.
Service Parts Receiving
· Reviewing all parts received in order to confirm that they are correct, complete, and without damage.
· Following up with Service Department to order new parts if the ones received were damaged or missing.
Delivery/Installation Booking
· Reviewing all upcoming orders and providing a list to the Shipping Coordinator to facilitate confirmation of delivery dates.
· Communicating with the required parties (i.e. installers, homeowners, site supervisors, etc.) to arrange for installation once the shipping date has been confirmed.
· Advising the Shipping Coordinator of any special delivery instructions provided by the client/homeowner.
· Providing Installers with the appropriate layouts and other pertinent details for the installation (i.e. date, location, etc.).
Installers
· Following up with home office when it appears that additional installers may be required based on upcoming orders.
· Reviewing that the supply stock is complete for Installers to ensure a full complement of products.
· Reporting all installs to head office for payment.
Other duties as required
Job Requirements:
· 1-2 years of previous operations/administrative experience.
· Previous experience coordinating and scheduling the work of field staff is an asset.
· Must be detail-oriented and have excellent follow-up skills.
If you are ready to bring your organizational talents to a company that values quality and craftsmanship, we invite you to connect with us. Join Raywal Cabinets and help us continue building exceptional cabinetry solutions—your next career chapter awaits!
Pay: From $28.00 per hour
Benefits:
- Casual dress
- Dental care
- Extended health care
- On-site parking
- Vision care
Experience:
- working for a cabinet manufacturer or custom mill work: 1 year (required)
Work Location: In person
