Job Title: Case Manager, Addictions program-1.5 FTE
Case Manager, Mental Health- 1 FTE
Job Posting # CM-ADD-024/2026-27
Job Posting #CM-MH-023/2026-27
Date Posted: September 2, 2026
Reports to: Supervisor- Addictions Program
Position Type: Full-time Contract ending March 31, 2027, Existing Vacancy
Date Closed: September 15, 2026
About Organization:
Punjabi Community Health Services (PCHS) is a pioneer community-based not for profit, charitable organization. PCHS has been fulfilling the needs of diverse populations for 36 years by providing services in the areas of addictions, mental health, geriatric, health promotion, domestic violence, parenting, settlement, and services for women, children, and youth. PCHS has several research studies to its credit and is recognized as an innovative organization for community development and its Integrated Holistic Service Delivery Model. PCHS is accredited by the Commission of Accreditation on Rehabilitation Facilities (CARF) International and Imagine Canada. PCHS is a 2SLGBTQ-sensitive organization.
Why Work at PCHS:
- 3 weeks’ paid Vacation to start; 4 and 5 weeks after 3 and 4 years of continuous service (pro-rated)
- 7 days’ paid Personal Time on pro-rated basis
- Comprehensive Benefits package
- Employee Assistance and Family Assistance Plan
- Various employer-paid training programs and professional development opportunities
- Develop and network through robust community and partner events
- Mileage reimbursement as applicable
- Free on-site parking
- Hybrid work model (conditional on nature of services and funding agreements)
About Position:
1. Case Manager Addictions: Sahara Addictions Program provides assistance and support to clients and their families dealing with addiction challenges. The program focuses on supportive counseling, and outreach to increase access to additional community-based services using various therapeutic approaches, guided self-change, relapse prevention, link to primary care if needed, follow-up, and aftercare. The goal is to have access to holistic supports that address the underlying factors leading to addiction. The Addictions program accepts referrals from hospitals, community organizations, health practitioners, families, friends, or self-referrals.
The Addictions Case Manager will provide initial and ongoing assessment, treatment planning, brief intervention, and supportive counseling to assist the individual in developing skills to manage substance abuse and related problems. Services will be provided in individual, family, and group formats. Activities will include addiction treatment, family intervention, relapse prevention, follow-up, and aftercare.
2. Case Manager Mental Health: Case Manager – Mental Health will provide culturally and linguistically appropriate case management supports to individuals living with complex addictions and mental health issues and to their significant others. Services include individualized assessment, care planning, supportive counselling, service co-ordination (linking service recipients with services and supports), and specific interventions related to concurrent disorders.
Qualifications, Experience and Skills:
- University degree and or Community College Diploma in social services or related field or combination of equivalent education and work experience
- Minimum 2 years related experience in direct service delivery to individuals with severe addiction and mental health issues
- Preferred Registered Health Professional and adhere to standards of practice as per designated college
- Excellent knowledge of substance use and co-occurring issues and mental health conditions
- Strong client engagement, case management and group facilitation skill
- Demonstrated ability to provide supportive counselling
- Awareness of the systemic issues of racism, oppression, poverty, and marginalization
- Knowledge of various philosophies regarding substance use, with a balanced approach
- Evidence of very sound assessment, organizational and prioritization skills with the ability to work well in stressful situations
- Understanding and knowledge of the diverse communities with an emphasis on the South Asian Community
- Demonstrated ability to be flexible and cope with ambiguity in the system
- Demonstrated ability to intervene effectively in clinical situations requiring the management of disturbed behavior
- The ability to work with clients of diverse cultural and social backgrounds is necessary
- Consistent commitment to professional development
- Ability to work collaboratively and in partnership with a multidisciplinary team and other agencies in the community
- Demonstrated ability to use computer programs for data entry for assessments
- Proficiency in a second language would be an asset
- Certification in GAIN Q3 MI ONT is a vital asset or knowledge of OCAN and CRMS
- Strong interpersonal skills, be able to work independently and within a team
- Ability to communicate effectively (written and verbal), including presentation skills
- Excellent working skills in MS Word, Excel, PowerPoint, internet and email
- Familiarity with Cloud technology and SharePoint will be an asset
Requirements:
- Must possess a valid Ontario Driver's License, have regular access to a reliable vehicle, and provide proof of adequate vehicle insurance
- A satisfactory current Vulnerable Sector Screening (Police Check) report
- Current CPR and First-Aid certification
Key Responsibilities:
1. Case Manager Addictions:
- Engage with clients to conduct comprehensive assessments for substance use, emotional, and other social determinants of health
- Conduct risk and psychosocial assessments using appropriately validated tools
- Facilitate group sessions
- Prepare treatment plans tailored to each client
- Prepare goal plans that serve as a roadmap for clients to optimize their wellness and make referrals to appropriate resources
- Engage in the functions of case management with clients to support their achievement of goals
- Engage in individual supportive counselling sessions with clients
- Provide coordinated care to family members and significant others
- Engage with other service providers to optimize integrated care
- Positively participate in team meetings, supervision, case conference, service resolution meetings, planning meetings, and staff meetings
- Maintain current information of community resources
- Maintain thorough and timely documentation, files, related reports and data entry based on best practices and policies
- Maintain appropriate record-keeping/documentation and client files, statistical and outcome measurement tools required by the Addictions Program and PCHS policies and procedures.
- Participate in agency and community committees and workgroups as requested by the program supervisor.
- Work effectively and collaboratively with program teams, internal and external to PCHS.
- Other related duties, as assigned.
2. Case Manager Mental Health:
- Assessment and referral
- Develop and implement care plans based on family/client-centered recovery goals
- Provide intensive case management, long term planning, and follow up services when needed
- Screen and respond to crisis calls initiated by clients, family members, friends, health care providers, and community agencies
- Ongoing monitoring until clients can be discharged from service
- Provide input into ongoing development & continuous quality improvement of the program
- Participate in Team, Program and Staff meetings
- Participate in regular direct supervision with immediate supervisor
- Represent PCHS in a professional manner on internal/external committees/ subcommittees as assigned
- Other related duties, as assigned
Hours: Full time contract, 37.5 hours per week
(Some evenings, weekends and shift work may be required)
Position to commence: September 2026
Please submit resume via Indeed
Salary Range: $50,000- $55,000 annual- Case Manager Addictions
$50,000-$53,000 annual- Case Manager Mental Health
PCHS offers an attractive and rewarding work environment. We appreciate all applicants' interest, but only those under consideration will be contacted for an interview. Due to a high volume of applications phone enquiries may not be answered.
Equity, Diversity, Inclusion Statement: PCHS is committed to diversity in its workplaces and welcomes applications from all visible minority groups, women, Aboriginal persons, 2SLGBTQ, persons with disabilities, among other self-identified diverse groups. We also provide accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation for a disability during any stage of the recruitment process, please notify Human Resources at [email protected]
Use of AI: We use an applicant tracking system (ATS) to organize applications and improve efficiency. Every application is comprehensively reviewed by our recruitment team to ensure a thorough assessment of your experience, skills, and potential. AI is not used to make hiring decisions.
Disclaimer: PCHS only posts jobs on verified platforms and never requires candidates to pay fees. Do not submit personal information through any other website or link.
Job Types: Full-time, Fixed term contract
Pay: $50,000.00-$55,000.00 per year
Benefits:
- Employee assistance program
- On-site parking
- Paid time off
Work Location: Hybrid remote in Brampton, ON L6T 3T6
