We are currently looking for an experienced, customer-focused Service Advisor to join our fast-paced Service Department. This is an excellent opportunity for someone who enjoys working with people, has a passion for the automotive industry, and takes pride in delivering an exceptional customer experience.
As a Service Advisor, you will be the primary point of contact between our customers and the Service Department. You will guide customers through the service and repair process, from scheduling appointments and understanding their concerns to explaining recommended maintenance and repairs, providing regular updates, and ensuring a positive experience from start to finish.
We are committed to delivering the finest automotive experience to every customer. Our Service Advisors follow a consistent service process, maintain clear communication, and work closely with technicians and the Service Department team to ensure vehicles are serviced efficiently and to a high standard.
Key Responsibilities
- Greet customers warmly and provide professional, exceptional customer service.
- Listen carefully to customer concerns and accurately document vehicle symptoms and service needs.
- Recommend appropriate maintenance and repairs based on customer concerns, manufacturer recommendations, and technician findings.
- Prepare repair estimates and clearly explain recommended work, pricing, and timelines to customers.
- Schedule service appointments and effectively manage the service department workflow.
- Coordinate with technicians and other departments to ensure efficient completion of repairs.
- Keep customers informed throughout the repair process and provide timely status updates.
- Explain completed repairs and recommended future maintenance.
- Obtain customer authorization for additional repairs when required.
- Process invoices, payments, and cash transactions accurately.
- Maintain accurate customer and vehicle records in dealership systems.
- Follow established dealership service processes and standards.
- Participate in weekly team meetings, training sessions, and performance reviews.
- Contribute to department goals and key performance metrics.
- Build long-term customer relationships and encourage repeat service business.
Qualifications & Requirements
- Previous experience as an Automotive Service Advisor is required.
- Minimum 1 year of Service Advisor experience.
- Previous customer service experience in an automotive environment is strongly preferred.
- Basic to intermediate knowledge of automotive maintenance and repair procedures.
- Strong communication, listening, and interpersonal skills.
- Excellent written and verbal communication abilities.
- Highly organized with strong attention to detail.
- Ability to multitask, prioritize, and remain composed in a fast-paced environment.
- Strong time-management and follow-up skills.
- Comfortable using computers, dealership management systems, and other software.
- Ability to work effectively with customers, technicians, parts personnel, and management.
- Professional appearance and a positive, team-oriented attitude.
- A valid driver's licence is an asset.
Experience or knowledge in areas such as brake repair, shocks/struts, alignments, tire service, oil changes, transmissions, diesel engines, air brakes, or collision/body repair is considered an asset but is not required.
What We Offer
- Competitive compensation with individual and team-based bonus potential
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Full-time, permanent employment
- A professional, supportive, and team-oriented work environment
- Ongoing training and development opportunities
Position Details
Job Type: Full-time, Permanent
Location: Waterloo, ON
Work Location: In person
Required Experience:
- Service Advisor: 1 year
- Customer service: 1 year preferred
Candidates must be able to reliably commute to Waterloo, ON, or plan to relocate before starting work.
Join our Team Today.
If you are an experienced Service Advisor who takes pride in customer service, enjoys working in a team environment, and is motivated by delivering outstanding results, we would like to hear from you.
Please submit your resume today. Confidentiality is assured.
We appreciate all applications; however, only candidates selected for an interview will be contacted.
Pay: $49,000.00-$71,000.00 per year
Benefits:
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
Work Location: In person
