Job Summary
We are seeking an experienced and detail-oriented Sales Associate and Print Specialist to join our dynamic team. In this role, you will be the friendly face of our store, providing exceptional customer service while showcasing our wide range of products and printing solutions. Your enthusiasm for technology and sales will drive customer engagement, help clients find the perfect solutions, and ensure a seamless shopping experience. If you thrive in a fast-paced environment, possess excellent communication skills, and enjoy helping people bring their ideas to life through printing and technology products, this is the perfect opportunity for you!
Duties
Understand the importance of up-selling, cross selling and promoting services.
Demonstrates strong ability to create and recognize customer needs.
Courier and Packaging Services
Candidate should be knowledgeable in utilizing the following shipping services and all the details entailed by each service, varying by provider: UPS, DHL, CANPAR, CANADA POST.
POS
Opening and closing cash out procedures.
Completing sales transactions, verifying items are rung in under correct profit centres.
Mail Receiving Services
How to properly complete the Mailbox Service Agreement.
Opening and closing procedures for mailbox rentals. Correct procedure for terminating mailboxes.
Selling this service and understanding the difference between a ‘post office box’ and our services. Able to communicate these differences to potential customers.
Assembling the ‘welcome package’ as a giveaway for new Mail Receiving customers.
Creating and maintaining accurate mailbox holder data base
Printer and Fax Machine Knowledge
Complete knowledge of the features, operations, special functions, and limitations of each copier.
Understanding of the value of connected services to copiers and the range of services that can be provided.
Maintaining wasted copy control and how/when to place a service call on machines.
Comprehensive knowledge of paper, cardstock, labels, and such products, that may be used in each of the copiers. Limitations should be clear regarding paperweight guidelines for each machine, distinguish which labels, transparencies, transfer papers, etc. are to be used for digital vs. laser copiers.
Ability to create innovative products from the copiers, therefore adding value to the service by integrating copies with other products and services.
Digital Print Knowledge
Full knowledge of the computer services offered, and the version of all application software supported.
Be able to scan for viruses.
Be able to open files and identify original application or file extension.
Send to appropriate printer, choosing applicable copier features (duplexing, tray, and stock designation, finishing services).
Minor editing and layout finishing.
Scanning using copier equipment, appropriate file extension, resolution, size, and file retrieval for customer.
- Previous retail sales experience preferred, especially in technology or print services environments
- Technical sales experience with a focus on product demos and customer education
- Strong communication skills with the ability to explain technical concepts clearly and confidently
- Experience operating POS systems, cash handling, and basic math skills for transactions
- Proven organizational skills to manage multiple tasks efficiently in a busy retail setting
- Excellent time management skills with the ability to prioritize tasks effectively
- Customer service background emphasizing patience, active listening, and problem-solving skills
Join us to be part of a vibrant team dedicated to delivering innovative solutions while creating memorable shopping experiences. We value energetic individuals who are passionate about technology and eager to help customers turn their ideas into reality!
Pay: $16.50-$18.00 per hour
Benefits:
Experience:
- Printing : 2 years (required)
Work Location: In person
