JOB DESCRIPTION
We are seeking a HR & Benefits Administrator to join a dynamic and fast-growing global organization undergoing significant transformation across systems and operational processes.
This role is responsible for end-to-end HR and Benefits administration within the Shared Services model, ensuring accurate, compliant, and efficient processing across HRIS, payroll, and benefits platforms.
This role acts as a key operational and systems liaison across HR, Payroll, Benefit functions with external stakeholders, and business units, supporting day-to-day transactions using Oracle HCM.
Salary range - 55,000 - 65,000
Responsibilities
Key Responsibilities
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HR Administration
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Maintain and update employee data (hires, terminations, status changes) in HRIS and Payroll Platform (Oracle/ADP), manage integration process between systems
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Perform data validation, audit, and ensure upstream/downstream accuracy for payroll
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Manage HR documentation, records, and reporting
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Act as liaison between Shared Services, HR, and business units for HR inquiries and issues resolution
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Support new hire onboarding (HRIS setup) and offboarding (Ticket initiation)
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Benefits Administration
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Administer end-to-end benefits programs (enrolments, changes, terminations) and maintain accurate HRIS, Benefits & Pension's records in various platforms.
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Coordinate payroll deductions, employer contributions, billing, and vendor invoice reconciliation
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Perform data entry, audits, and validations across benefits, pension, and savings plans to ensure data integrity
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Maintain documentation, SOPs, KPI and issue logs in compliance with internal controls and audit requirements
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Support reporting, financial reconciliations, and pension/benefits disclosures
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Provide onboarding support and respond to employee and manager benefit inquiries
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Service Delivery & Other Support
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Manage shared inboxes / intake platform and respond to inquiries
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Delivers transactions in line with service level agreements and operational KPI's
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Support regulatory filings and support internal/external audits
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Provide backup support across SSC administrative functions as needed
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Participate in process improvement iniativies
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Document SOPs, workflows, and process changes
Qualifications
Qualifications & Experience
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Post-secondary education in HR, Business, or related field
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3-5+ years experience in HR administration and/or benefits administration (SSC preferred)
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Hands-on experience with HRIS/payroll systems (Oracle, ADP preferred)
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Experience in multi-entity or multi-country environments is an asset
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Demonstrated experience supporting system implementations and process improvements
Skills & Competencies
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Strong attention to detail and data accuracy
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Solid understanding of HR, payroll, and benefits processes
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Strong systems capability (HRIS, Excel, data validation)
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Systems and Technology Savvy
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Excellent organization, prioritization, and time management
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Customer-service orientation with strong communication skills
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Ability to work independently and collaboratively in a fast-paced SSC environment
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Self-starter with a structured mindset, able to manage multiple priorities to completion under tight timelines with minimal supervision
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Exhibits a continuous improvement mindset with strong curiosity, ownership, and accountability
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Must demonstrate strict adherence to confidentiality of sensitive personal information
