Service Advisor / Service CoordinatorTruck & Trailer Fleet Maintenance
Gateway Trailer Repairs Ltd
Be the Voice of the Customer. Be the Heart of the Shop.
Gateway Trailer Repairs is seeking an experienced and highly organized Service Advisor / Service Coordinator to help lead the communication, coordination, and customer service functions within our growing truck and trailer repair operation.
This role is critical to our success. You will grow to serve as the connection point between customers, technicians, parts personnel, and management, ensuring every repair is communicated clearly, scheduled effectively, and completed with exceptional customer service.
We're looking for someone who genuinely enjoys helping people, thrives in a fast-paced environment, and understands that building trust with customers and supporting the shop team are equally important.
If you are positive, organized, emotionally mature, detail-oriented, and committed to providing an exceptional customer experience, we want to hear from you.
What You'll DoCustomer Service & Communication
- Serve as the primary point of contact for customers.
- Build strong relationships through clear, professional, and proactive communication.
- Gather repair information and accurately create work orders.
- Keep customers informed throughout the repair process.
- Explain repair recommendations and completed work in a professional manner.
- Resolve customer concerns quickly and effectively.
Service Coordination
- Coordinate daily workflow between customers, technicians, parts personnel, and management.
- Schedule service appointments and repair activities.
- Monitor repair progress and communicate changes or delays.
- Ensure accurate documentation of work orders, repair details, labor entries, and customer information.
- Assist with service planning to maximize shop efficiency and customer satisfaction.
Shop Support
- Work closely with technicians to ensure repairs are properly documented.
- Assist with estimate preparation and repair approvals.
- Coordinate parts requirements and repair scheduling.
- Support management in achieving production, quality, and customer service goals.
Team & Culture
- Contribute to a positive, respectful, and team-focused work environment.
- Treat coworkers and customers with professionalism and respect.
- Help create a workplace culture built on accountability, communication, and teamwork.
- Maintain emotional control and professionalism during busy or high-pressure situations.
Required Qualifications
- Previous experience as a Service Advisor, Service Coordinator, Service Writer, Dispatcher, or similar role.
- Strong customer service and relationship-building skills.
- Excellent verbal and written communication abilities.
- Demonstrated ability to multitask in a fast-paced environment.
- Strong organizational and time-management skills.
- Proficiency with computer systems and repair management software.
- Ability to remain calm, professional, and solution-focused under pressure.
Preferred Qualifications
- Experience in a truck, trailer, heavy-duty, fleet maintenance, transportation, agricultural, automotive, or equipment repair environment.
- Knowledge of truck and trailer components and repair processes.
- Experience with work orders, estimates, invoicing, and scheduling systems.
- Mechanical background or industry experience considered an asset.
The Type of Person We're Looking For
Success in this role requires more than organization and technical knowledge.
We are looking for someone who:
- Truly enjoys helping people.
- Communicates with confidence and professionalism.
- Builds trust quickly with customers and coworkers.
- Maintains a positive attitude during challenging situations.
- Takes ownership and follows through on commitments.
- Understands the importance of teamwork.
- Is detail-oriented and highly organized.
- Helps create a workplace where people enjoy coming to work.
What We Offer
- Competitive compensation package.
- Comprehensive benefits package.
- Stable year-round employment.
- Supportive team environment.
- Growth and advancement opportunities.
- Ongoing training and development.
- Opportunity to become a key contributor within a growing company.
Apply Today
If you enjoy working with people, thrive in a fast-paced environment, and take pride in delivering outstanding customer service, we'd love to hear from you.
Gateway Trailer Repairs Ltd. Taking Care of Customers. Supporting Great Technicians. Building Great Teams.
Pay: $20.00-$28.00 per hour
Expected hours: 40.0 per week
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
Application question(s):
- Do you have your own transportation? There are no bus routes to our location. you will need your own Licence and Vehical.
Experience:
- Service related: 3 years (required)
Language:
Location:
Work Location: In person
