Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
About Us
Revelstoke Mountain Resort (RMR) is a division of Canada’s largest privately held hospitality company, Northland Properties Corporation (NPC), and since its inception in 2007, we have gained a reputation for big mountain riding, legendary powder and an authentic Canadian resort town.
Job Description
The Mountain Sports School Schedule Supervisor is responsible for the successful daily operations of instructor scheduling and lesson flow throughout the winter season. This includes managing the full scheduling process, dispatching instructors at morning lineup, welcoming groups back at the end of lessons, handling last minute changes, and ensuring all schedule updates are accurately posted and communicated.
The Supervisor supports the Mountain Sports School Manager with day to day operational needs and acts as a key point of contact for instructors and guests regarding schedule related matters.
Key Responsibilities:
- Create, adjust, and maintain the instructor schedule for all lesson products daily
- Send instructors and groups efficiently and professionally during morning line-up dispatch
- Welcome instructors and guests back, confirm lesson completion, and record updates at end of day
- Manage sick calls, time off requests, and unexpected operational needs
- Adjust groupings based on ability, numbers, or operational changes.
- Ensure the finalized schedule is communicated clearly and on time daily
- Assist instructors with questions, concerns, and operational guidance
- Guest communication related to scheduling or lesson flow
- Support the Mountain Sports School Manager with daily snow school operations
- Other duties as required
Qualifications & Skills
Requirements: (Please note, only applications that meet the requirements will be considered)
- Work eligibility in Canada – can provide work permit and SIN documentation
- Minimum Level 2 instructor certification
- Minimum 2 seasons of Snow School supervisory or leadership experience
- Minimum 3 seasons of experience as a ski or snowboard instructor
- Strong computer skills — Microsoft Office, scheduling tools, POS systems
- Passion for the mountains, guest service, and the sport
- Ability to work outdoors in all weather conditions
- Office administrative experience
- Bondable, with a criminal record check less than 3 months old for new staff
- Fluency in English, second languages are an asset
Compensation and Benefits:
- Free Season pass
- Discounted lift tickets for friends and family
- Discounts at the resort’s restaurants, retail, rental, repairs outlets including pro deals.
- Free or discounted lift tickets at many other resorts
- Discounts at Sutton and Sandman hotels (employee and friends/family)
- Additional Northland Properties discounts via a Perks program with other vendors
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.
