Under the general supervision of the Team Leader, the Employee Support Centre Analyst acts as a first point of contact for employees. The Employee Support Centre Analyst is responsible for identifying, investigating, analyzing information and providing support and resolution for pay scheduling enquiries in accordance with the collective agreement. The Employee Support Centre Analyst also provides assistance to employees with navigating WMS systems.
What you’ll do
Identify and investigate pay enquiries, errors and discrepancies by utilizing multiple systems to review various records/pay periods, analyze information, determine reason for problem or discrepancy and take the appropriate course of action to ensure employees’ pay enquiries are resolved accordingly.
Coordinate with ERB, Scheduling, Timekeeping, Payroll and Human Resources to make necessary adjustments and calculations to ensure accurate payment recoveries and corrections are made as required according to established guidelines.
Respond to employee enquiries by providing information and guidance on scheduling practices and processes; answer employee enquiries regarding collective agreements and HR policy topics such as premium application, overtime, leave and pay.
With authorization from the Manager, submit timesheets to Payroll for processing as required.
Log, triage, track and escalate issues to Team Leader / Supervisor as required.
Compile and analyze tracking data; prepare and organize reports and communicate findings to management.
Provide input or suggestions to support service improvement and system enhancements as required.
Review and provide feedback on relevant reference material and documentation to enable consistent application of practices as required.
Perform other related duties as assigned.
What you bring
Grade 12 and three years' recent related experience or an equivalent combination of education, training and experience.
Ability to communicate effectively both verbally and in writing.
Ability to deal with others effectively.
Physical ability to carry out the duties of the position.
Ability to organize work.
Ability to operate related equipment.
What we bring
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development.
Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
Annual statutory holidays (13) with generous vacation entitlement and accruement.
PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
Perks include access to fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.
Job Type: Regular Full-Time
Union affiliation: Facilities Subsector
Rate of pay: $25.83/hr
Location: 1867 W. Broadway Vancouver, BC
Closing date: Open until positions are filled
Hours of Work: 08:00-16:00
Requisition # 116161E
What we do
The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.
Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services
PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.