Wizard Lake Marine Kelowna is a premium tow-boat dealership known for exceptional customer experience, technical expertise, and a team-oriented culture. We support some of the top brands in the world and operate a high-paced, process-driven service department built on communication, accuracy, and efficiency.
We are looking for a Warranty Administrator to join our growing team and help deliver a seamless service experience for our customers.
Warranty Administrator (Full-Time)
Position Overview:
Wizard Lake Marine is seeking a highly organized and detail-oriented Warranty Administrator to manage all aspects of manufacturer warranty processing. This position is responsible for ensuring warranty claims are submitted accurately and on time, tracking warranty parts, communicating with manufacturers, and coordinating closely with our service, parts, and sales departments. The ideal candidate thrives in a fast-paced environment, enjoys process-driven work, and takes pride in keeping everything organized and moving efficiently.
Key Responsibilities:
· Submit and manage warranty claims with multiple manufacturers accurately and within required deadlines
· Review repair orders and supporting documentation to ensure warranty compliance before claim submission
· Track the status of open warranty claims and follow up on outstanding approvals or payments
· Manage warranty parts including tagging, storage, returns, and manufacturer requirements
· Coordinate with service advisors, technicians, parts advisors, and sales staff to gather information required for warranty claims
· Communicate directly with manufacturers regarding claim approvals, denials, audits, and technical documentation
· Monitor manufacturer warranty policies and communicate updates to dealership staff
· Maintain accurate warranty records and reporting within dealership management software
· Identify claim discrepancies and work proactively to resolve issues quickly
· Help improve warranty processes to maximize claim acceptance rates and reimbursement times
· Support the service department with administrative tasks during peak seasons as required
Qualifications:
· Previous warranty administration, service administration, or dealership experience preferred (marine, automotive, RV, powersports, or related industries)
· Exceptional organizational skills and attention to detail
· Strong written and verbal communication skills
· Ability to manage multiple priorities and meet strict manufacturer deadlines
· Comfortable learning and using dealership management software (Lightspeed, CDK, Ideal, or similar)
· Proficient with Microsoft Office, particularly Outlook and Excel
· Self-motivated, dependable, and process-oriented
· Team-player attitude with a desire to grow within the company
What We Offer:
· Competitive wage based on experience ($20–$28/hour)
· Full-time, year-round employment
· A supportive, close-knit team culture
· Ongoing training with leading marine manufacturers
· Growth opportunities within the dealership
· Employee discounts on marine products, parts, and accessories
Pay: $20.00-$28.00 per hour
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Store discount
- Vision care
Experience:
- warranty administration, or service administration: 4 years (preferred)
- dealership (marine, auto, RV, etc): 4 years (preferred)
Work Location: In person
