Requisition ID: 127124
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Working in a team environment, the Accounting Officer is responsible for completing all processing activities as it relates to external transfers request while providing courteous, accurate and timely information to our internal business lines, Scotia McLeod, Scotia iTRADE and Scotiatrust. This includes addressing branch/external firm inquiries on initiations, processing, timing and general inquiries regarding the account transfer process. The Accounting Officer will also be responsible for cross training and participation during team meetings and huddles as a part of knowledge sharing and maintaining best practices and adherence to regulatory requirements.
To complete all transfer related activities in an efficient manner.
To process, review and follow up on redemption requests.
To provide coverage as required during absence and or increased volumes.
To build and maintain strong relationships with other firms and internal departments in order to resolve problems/issues.
To accurately record statistics of all inquiries received and completed.
To assist management with planning and continual process review by bringing forward your ideas and implementing communicated and other recommended changes.
Daily review of various reports/systems in order to follow-up on outstanding transfers and aged items and ensures the accounts are commented accordingly.
To resolve problems, issues and situations at a senior level as required, including but not limited to identifying anomalies and errors, and carrying out the appropriate correcting entries and/or activity, fee issues, and claims/cancellations.
Responsible for ensuring client accounts are thoroughly noted; clearly detailing the timeline and status of the transfers.
Bring forward/escalate problem items as necessary to the Manager.
Excellent problem solving skills.
Provide a friendly courteous environment for our internal clients in response to account transfer inquiries.
Be a "Team Player".
Complete Sundry Duties as assigned.
Knowledge/Skills/Competencies required to successfully perform the accountabilities:
Knowledge of Broadridge applications: ZTRF, ZRSP, MRGN, PLAN.
Knowledge of other applications: CDS, ATON, COLD/On Demand, Fundserv, Webpost, STAR, Creation Online.
Knowledge of PC applications, specifically Microsoft Office.
Knowledge of securities products: GIC’s, Equities, Mutual Funds, international products.
Knowledge of Interbroker Transfer procedures and IIROC regulatory requirements.
The ability to work effectively independently and multi-task in a team oriented environment.
Works well under pressure and able to negotiate with highly demanding clients.
Accuracy is critical as value of assets are large and errors create financial and reputational risk.
Excellent communication skills - both oral and written, internal and external clients are to be provided information in a clear and concise manner.
Customer Focus - every client is unique, all client requests are considered important and are to be treated as such, privacy is of the utmost importance.
Empathy - Listens very carefully to the needs and expectations of the clients, set expectations, and provide timely updates when needed.
Forward Thinking - plan ahead by thinking about what may be need or communicated in the future.
Perseverance - never give up attitude is a must.
Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.