Mgr, ERP Bus Analysis
Avanade
Montréal, QC
ERP BA Grp Manager

This role will be to Configure and implement Dynamics 365/AX for our customers with a primary focus on modules related to your areas of expertise. Use your knowledge of business processes and Dynamics 365/AX to identify software gaps and suggest alternatives. As a part of the project team, write development specifications and interface with customers to test modifications and resolve any issues that arise. Execute assigned tasks within a structured project environment and lead consultants in various project work streams. Participate in knowledge transfer to customers and develop and maintain effective customer relationships.

Key Responsibilities:
Sales Support (10%)
  • Determine and translate customer needs into an Avanade solution and approach
  • Contribute to proposal development
  • Deliver quality written presentations
  • Provide scope, approach, and estimating input to the proposal team
Analysis and Solution Definition (50%)
  • Elicit and document business requirements within well-defined business processes
  • Interface with customers to manage expectations and resolve issues
  • Analyze and document business requirements and translate these to specification and design
  • Assist in documentation of current and desired business processes
  • Execute assigned tasks within a structured project environment
  • Support and provide input to the technical design of solution components
  • Help coordinate activities between technical staff, system users, end user organizations, software programmers, system administrators, and managers
Project Execution (40%)
  • Develop functional scenario-based test scripts; develop test data in support of User Acceptance Testing (UAT)
  • Interface with development team to implement solution
  • Participate in knowledge transfer to customer
  • Conduct training sessions and produce user documentation
  • Deliver in the Plan and Analyze and Customer Management focus areas, Review/Validate in the Design, Build, Test, Deploy focus areas, Contribute to Sales Support and Deal Pursuit and Envisioning focus areas
Minimum Requirements:
  • Minimum 5+ years’ experience implementing ERP systems (AX, D365, Navision, GP etc.)
  • Experience with several Dynamics AX/365 implementations in a Business Analyst capacity, specifically the Retail or Finance modules.
  • Completion of degree/diploma in business studies, accounting concentration preferred
  • Strong knowledge and work experience with both Finance Or Retail modules in a Tier-1 or 2 ERP system
  • Demonstrate the ability to lead consultants in various project work streams
  • Able to communicate complex concepts to customer team members
  • Able to resolve issues by providing acceptable alternatives
  • Able to identify risk factors and provide alternatives to mitigate those factors
  • Willingness to travel based on customer requirements
Preferred Requirements
  • Implementation experience with other ERP products (i.e., Navision, GP, AX etc.)
  • Clear and concise oral and written communication
  • Dynamics AX/365 Certified
  • APICS certification
  • Experience in multi-national business environment
  • ERP System configuration experience
  • Business process mapping skills/experience
  • Working knowledge of Microsoft SQL Server Reporting Service
  • Previous data conversion experience
Years of Experience: 6+ years business analysis experience in IT; 2+ years prior consulting experience (internal or external) preferred; Experience with various software development methodology preferred

Education: University degree required

Other Skills/Knowledge:
Professional Skills:
  • Experience participating in requirements gathering process for IT systems
  • Strong client interface and presentation skills
  • Strong business acumen
  • Track record of initiative and outstanding performance
  • Excellent interpersonal skills-'Customer Focus'
  • Ability to quickly build relationships
  • Excellent communication skills, both written and oral
  • Passion for learning
  • The ability to effectively bridge the gap between the business and IT organizations
  • Strong time management skills
  • Willingness to travel (50%)
Functional Skills:
  • Process documentation and analysis
  • Ability to specify system requirements for business processes (data, presentation, and logic)
  • Requirements gathering methods and tools
  • Understanding of software development and implementation lifecycle
Microsoft Products:
  • Visio
  • PowerPoint, Word, Excel
  • Microsoft Project (working knowledge)
  • Microsoft certification a plus
  • Understanding of concepts and applications of Microsoft technologies preferred
Avanade® Is An Equal Opportunity Employer. Avanade prohibits discrimination and harassment against any employee or applicant for employment because of race, color, age, religion, sex, national origin, gender identity or expression, sexual orientation, disability, marital status or any other protected status. Avanade is also committed to providing accommodations for persons with disabilities in accordance with the Accessibility for Ontarians with Disabilities Act.