True North Hospitality is looking for a dependable and skillful leader to join our team.
True North Hospitality (TNH) serves as the operating partner for Hargrave Street Market (HSM) featuring multiple culinary concepts under one roof. We are seeking an experienced General Manager (GM) to oversee day-to-day operations and leadership for several food concepts. The GM will lead a dynamic and talented team to deliver exceptional guest experiences while driving operational excellence and business performance.
The GM will work closely with culinary leadership, operations managers, tenant partners, building management, and corporate stakeholders to ensure HSM remains a vibrant destination for guests, tenants and the community.
What to be excited for in this role:
Leadership & Management
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Provide overall leadership and direction for all HSM operations.
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Develop and execute business plans, budgets, and operational strategies.
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Lead, mentor, coach, and develop management and supervisory teams.
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Foster a culture of accountability, teamwork, inclusion, and service excellence.
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Conduct regular leadership meetings and operational reviews.
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Establish performance objectives and evaluate management team performance.
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Drive employee engagement, retention, and succession planning initiatives.
Financial Management
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Develop annual operating budgets and revenue forecasts.
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Monitor and manage profit and loss statements.
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Analyze sales trends, labor costs, food costs, and operating expenses.
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Implement strategies to maximize revenue and profitability.
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Approve purchasing and capital expenditures within established guidelines.
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Review financial reports and identify opportunities for cost savings and operational efficiencies.
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Ensure compliance with company financial controls and reporting requirements.
Guest Experience
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Champion a guest-first culture throughout the market.
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Monitor guest feedback and implement improvement initiatives.
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Resolve escalated guest concerns and service recovery situations.
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Develop programs that enhance customer engagement and loyalty.
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Ensure consistent delivery of exceptional hospitality standards.
Human Resources & Talent Development
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Participate in recruitment, interviewing, hiring, and onboarding of management staff.
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Ensure proper training and development programs are in place.
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Promote employee recognition and career development opportunities.
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Address performance issues through coaching and corrective action processes.
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Ensure compliance with employment legislation and company policies.
Culinary & Food Service Oversight
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Partner with culinary leadership to ensure food quality and consistency.
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Monitor menu performance and profitability.
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Support innovation and development of food and beverage offerings.
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Ensure food safety standards are always maintained.
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Review production and inventory management practices.
Health, Safety & Compliance
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Ensure compliance with all health, safety, liquor, and food handling regulations.
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Maintain a safe environment for guests, employees, and vendors.
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Lead emergency response planning and incident management.
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Conduct regular facility inspections and operational audits.
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Ensure all required certifications and permits remain current.
Marketing & Business Development
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Collaborate with marketing teams to develop promotional campaigns.
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Identify opportunities to increase traffic and guest spending.
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Support community engagement and partnership initiatives.
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Analyze market trends and competitor activity.
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Develop strategies to strengthen HSM's market position.
Reporting & Administration
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Prepare operational, financial, and performance reports.
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Present business updates to senior leadership and stakeholders.
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Maintain accurate operational records and documentation.
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Ensure compliance with company policies and reporting requirements.
What we need from you:
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5+ years of experience in a similar organization.
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Strong leadership and people management abilities.
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Excellent financial and business acumen.
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Proven experience managing multi-unit food and beverage operations.
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Strong understanding of hospitality, retail, and market-style operations.
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Exceptional communication and relationship-building skills.
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Strategic planning and problem-solving capabilities.
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Knowledge of food safety, liquor regulations, and labor legislation.
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Ability to manage multiple priorities in a fast-paced environment.
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Proficiency with POS, inventory, scheduling, and financial reporting systems.
Why you should join us!
We are True North! At True North Sports + Entertainment, we have developed a culture where our employees are engaged, challenged, and motivated. We are intentional in ensuring our employees personal values, match our organizational values of Team, Trust & Respect, Integrity, Excellence and Community.
Included as one of Manitoba’s Top Employers since 2008, our work environment is dynamic and fast-paced, offering diverse opportunities that allow you to encounter a variety of situations and develop new skills.
We encourage you to apply even if your previous experience does not align perfectly with every qualification in the job description. You may be just the right person for this role, or other roles!
We are Venues | We are People | We are Community
WE ARE TRUE NORTH
Accommodations are available upon request throughout all aspects of the selection process. Candidates requiring accommodations may contact, in confidence, [email protected].
Closing date: Tuesday, July 7th, 2026.
