Do you want to finish each day knowing you have made a difference in the lives of seniors?
Pivotal role with an organization that commits itself to the highest standards of customer service and performance in the retirement industry.
Take advantage of the many perks that V!VA has to offer, such as complimentary team meals, V!VA Scholarship Program, and our Orange Dot Points recognition program.
About V!VA Retirement Communities
What happens when a team of experienced industry professionals combine their passion and decide it is time to raise the bar in the retirement living industry? You get V!VA Retirement Communities. At V!VA, we aren’t about grand statements or lofty ideals. We are a group of Canadians committed to bringing the right mix of people together to inspire each other and deliver the highest standards of customer service and performance in the retirement industry.
V!VA Retirement Communities includes eight rental retirement residences located in Ontario, each of which are uniquely designed to suit the needs, habits and lifestyles of the surrounding community.
At V!VA we put people first, and we’re looking for just the right person who shares V!VA’s purpose of Making Today Great!
Beautiful. Spacious. Convenient. Safe. When we design our suites, we take the time to consider what is most important to our Community Members. We design our living spaces to accommodate every senior's need to transition from a large home to our wonderful Community, including walk-in-closets, spacious kitchenettes, natural lighting and of course, modern safety features and equipment.
We also offer engaging and safe activities/events to ensure our Community Members are kept busy and involved in their neighbourhood. Take in a movie in the big-screen V!VAplex theatre, or just catch up with old friends and new in the full-licensed pub. Best of all, everything made in our kitchen is V!VAlicious, which means equal parts nutritious and delicious, and made from the fresh organic fruits, vegetables and herbs grown in our very own V!VA Victory Garden.
ABOUT THE OPPORTUNITY
V!VA Retirement Communities has a great opportunity for an enthusiastic Community Relations Manager to join our retirement living community in Carleton Place.
Reporting to the Community Director and working closely with the Management Team and V!VA's Home Office Team, you' will develop and execute strategic plans to maximize profitability and occupancy. You will facilitate tours, build relationships with prospects and represent yourself as a V!VA ambassador throughout the greater community.
As a positive and active contributor, your key duties will include:
Engaging in the relationship-selling process with each prospect and their family, including setting appointments and conducting tours
Developing and managing a network of local referral sources
Coordinating all outreach events including trade shows, community seminars, sponsorship and other special events
Reviewing the database to identify and follow-up on leads from all sources, while creating sales strategies for prospective community members and families
Practicing the established V!VA sales approach to track and follow-up with referrals
Recording sales and updating list of prospects and community organizations, using V!VA's customer relations management software (Salesforce)
Managing a budget in accordance with the Community Outreach and Sales Plan
Performing competitive analysis, including monitoring market competition and territory conditions
Managing inventory and ordering promotional materials
Contributing local insights for the strategic planning of all marketing and leasing initiatives
Suggesting media and advertising opportunities
Educating the general community about the services and value of V!VA Retirement Communities
Establishing timely, open and effective communication to all families, community associates, and members, ensuring that all expectations are met or exceeded
Assisting in the development and implementation of the annual marketing budget and management plan
Maintaining V!VA’s high standard of excellent customer service and constructive relationship to the public, while achieving occupancy goals set for the community
Assisting in the preservation of V!VA Mississauga's image, safety and cleanliness, for guests and prospective family and Community Members
Participating in all in-service training and education programs, as scheduled
For this role, we are seeking someone with previous experience working in the retirement living sector and direct experience working with seniors.
Previous experience in a sales or marketing role will serve you well as you must have proven ability to meet/exceed sales or occupancy targets. Highly motivated and self-driven, you will demonstrate strong organizational, time management, and prioritization skills.
You will also have:
A post-secondary education in business or a related discipline (asset)
The ability to bend, stretch, lift, sit and stand for long periods
Proficiency with Microsoft Office
A valid Class G driver's license and access to a reliable vehicle
The ability to work a flexible schedule (weekends and evenings, if required)
This dynamic role is well suited to an enthusiastic leader who can promote a friendly optimistic atmosphere. You will have a genuine interest in making a difference in the lives of seniors and will be capable of communicating your role and impact to the Community Management Team. As a key liaison, your networking and sales skills will be essential for success, as will your exceptional interpersonal skills and strong customer orientation.
If you are a creative and innovative spirit, and if making a difference in people’s lives inspires you to take on new challenges, find out what we have to offer for you.
WHY CHOOSE V!VA?
In exchange for all your hard work and determination, you will be rewarded with a highly competitive salary and commission - but this is just the start!
You can also look forward to taking advantage of the many additional perks that V!VA has to offer:
Team Meals– Everyone should know just how V!VAlicious the meals are at V!VA – especially our very own Team Members! That’s why weekly, the entire team is invited to enjoy a complimentary lunch specially prepared by your talented Culinary Team. What could be a better pick-me-up than that?
“Making Today Great” Time!– ‘Making Today Great!’ is our founding purpose. That’s why each Team Member is given time each day to go beyond their daily routine to do anything they choose – as long as it improves the day of a fellow Team Member or V!VA Community Member. Bring a cup of tea over to Ms. Smith in Suite 204 or play a game of chess with Mr. Wilson in the Library. It’s how we encourage you to experience more variety in your day while making a difference in someone else’s.
V!VA Scholarship– A good education never ends, and in honour of our commitment to continuing education, we’ve developed the V!VA Scholarship Program. If you’re interested in taking a course that will benefit your career at V!VA, we’re happy to chip in.
Orange Dot Program- Ever wanted to thank a fellow colleague for going above and beyond? Well, with V!VA’s Orange Dot Program, you can! Thank someone for doing a great job by rewarding them with points, or receive your own points and redeem them for tons of great stuff.
If you think you've got the skills to take on this rewarding challenge, apply now!