Manager, Clinical Services
Carea Community Health Centre
Ajax, ON

Job Vacancy Posting

Position Title: Manager, Clinical Services
Employment Status: Permanent Full Time
Hours of Work: Monday to Friday, 35 Hours
Position Reports to: Director, Clinical Services
Primary work location: Ajax/Pickering

Organization – Quick Overview
Carea Community Health Centre is a recognized leader in redefining the experience of community-based health and wellness services. We provide access to high quality holistic and inclusive care that is responsive to the needs of the community and empowers individuals to enhance their own well-being. We hold these values equally: (1) Person Centered; (2) Inclusive; (3) Compassion; (4) Teamwork & Collaboration; and (5) Accountability & Reliability. These five core values embody who we are, how we work, and are fundamental to our culture. Every member of our team demonstrates their commitment to these core values in their everyday activities. These values steer our decision making, guide the delivery of care and services, and govern how we interact with our clients, partners, and each other. Carea will continue to focus on building its capacity to provide a full range of health and wellness services to clients of all-ages across Oshawa, Whitby, Ajax and Pickering.

Position Overview

The Manager of Clinical Services is an integral part of the holistic model of care that Carea provides to our clients. The Manager of Clinical Services is responsible for overall clinical leadership and operational management within the Primary Care and Chronic Disease Management portfolios at Carea. The Clinical Manager is responsible to provide guidance, oversight, and assessment of individual and team performance. In collaboration with staff and management team members, the Manager develop, evaluates, and sustains programs, policies, and procedures to ensure effective, high quality care, meaningful staff engagement, and to promote a positive client experience. The Manager of Clinical Services also participates in fiscal planning and budget administration.

Reports to:

  • The Director of Clinical Services Direct Reports (between 16 and 20 employees) * Front-line staff o Medical Services Team o Counselling Services Team o Chronic Disease Team

Leadership and Management Responsibilities

  • Work with Director and peers to develop tactical strategies, operating plans and policies/procedures;
  • Accountable for the department’s alignment with and achievement of organizational strategy and goals;
  • Provide operational leadership and direction in the safe, effective and efficient delivery, availability and continuous improvement of the program and services offered.
  • Be jointly responsible, as a member of the management team, for the effective implementation and adherence to Health and Safety legislation;


  • Manage Clinical area: this includes coordination of service delivery and scheduling.
  • Manage front line staff: this includes communicating job expectations, planning, monitoring, auditing and appraising productivity and job results against Individual and Agency objectives and strategies.
  • Coaching, counseling, and disciplining employees; developing, coordinating and ensuring compliance with systems, policies, and procedures.
  • Manage the development of annual work plans and reports that align with the annual organizational objective setting
  • Collaborates with Manager-peers and Human Resources on recruiting, selecting, orienting and training employees.
  • Ensure self and team’s adherence with legislative requirements and employment principles (e.g., AODA, Human Rights Code, Ontario Employment Standards);
  • Evaluate current practices and program outcomes, and lead quality improvement initiatives where necessary.

Financial Management:

  • Assist in the preparation of department’s annual budget
  • Analyze budget variances and take appropriate corrective action
  • Monitor and ensure proper financial and EMR coding
  • Assist with the preparation of funding requests and reports

Specific Responsibilities related to Manager, Clinical Services

Clinical Operations

  • Within the Clinical Services mandate, ensure that internal and external standards are met and maintained, including standards set by relevant regulatory and governing bodies. Ensures adherence to evidence-based practices, policies and standards for client safety and improving the patient experience. These include communication and teamwork, infection prevention and control, safe medication practices, and safe use of equipment and facilities.
  • Leads and Identifies changes to existing policies or the need for new policies, related to clinical standards execution, monitors clients call triaging and escalation, patient teach/safety procedures, adherence to medical directives as they relate to all regulatory colleges represented in Carea, and related functions, reviews program documentation including working instructions, business requirements, change requests, and case files to ensure completeness and accuracy; helps to disseminate and communicate policy changes, program developments and company news to the staff; supports business decisions; and, facilitates required adjustments by any of the clinical and medical services team (MST).
  • Articulates an understanding of the different programs in clinical portfolio, including contractual obligations, operational metrics and service level agreements (SLA) standards, and coaches the staff to the same understanding.
  • Works closely with the Manager, Enterprise Quality & Performance to support a consistent organizational approach to quality and performance improvement through establishing meaningful clinical metrics and targets, and engaging clinical staff in related processes.
  • Sets and communicates clinic standards in keeping with regulatory agencies and internal Health and Safety policies. Develops and monitors standards to comply with safety, infection control and customer relations standards.
  • In collaboration with human resources, clinical staff, and management team members, supports the new hire orientation and onboarding process for clinical staff to ensure success.
  • Collaborates and provides line management guidance on issues including clinical audit, promoting evidence-based practice, clinical risk management, research, education and training.

Key Qualifications
1. At minimum, a Bachelor’s degree in Nursing or related Health Sciences discipline. Formal education and training in management preferred. Master’s degree preferred.
2. At minimum, 3-5 years’ direct management experience in a health care setting, community not-for-profit, or public sector organization
3. Proven knowledge and skills with client records management and electronic medical records (e.g., Nightingale on Demand) and external reporting.
4. PC skills proficiency (e.g., MS Office).
5. Satisfactory criminal reference check.
6. Valid “G” Ontario driver’s license and unlimited use of a vehicle.
Management Competencies
1. Demonstrated knowledge and skill in leveraging collaborative relationships with all staff, including but not limited to inter-professional team members, physicians, and other stake holders.
2. Self-directed and highly motivated with excellent interpersonal and communication skills (written and verbal)
3. Achievement-oriented and demonstrates excellent organizational and coordination skills and the ability to prioritize multiple competing workload demands.
4. Able to provide leadership, support and critical analysis in stressful, complex clinical and emotional situations.
5. Demonstrates Inspirational Leadership – energizes and creates a sense of direction and purpose for employees and excitement and momentum for change.
6. Demonstrates Strategic Outlook and Alignment – thinks strategically; understands long term organizational strategy and vision.
7. Takes an inventive and innovative approach to looking at organizational possibilities and opportunities while demonstrating the ability to take responsible risks.
8. Demonstrates a Drive for Results and Efficiency

Application Process:
1) Please send resume and expression of interest to recruiting on or before November 29, 2019.
1) The Agency is committed to transparent and merit-based selection in all of its recruiting and hiring decisions. We embrace and celebrate our community’s unique multicultural heritage and diversity.
2) This position is subject to the successful completion of the following pre-employment conditions for all external hires: Reference Checks; and Criminal Background checks (including Vulnerable Sector Screening).

Carea Community Health Centre is committed to complying with all applicable standards as set out in the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the provisions of the Ontario Human Rights Code, and any other applicable legislation. Accessibility: If you have accessibility needs and require alternate formats or other accommodations please contact Human Resources at 905-723-0036, extension 1219, or by email to hr . Carea Community Health Centre and staff are dedicated to creating an inclusive environment that welcomes diversity. Everyone Matters! Everyone is Welcome!

Job Types: Full-time, Permanent


  • management: 3 years (Preferred)