Lead Technical ServiceNow Analyst
Montréal, QC
Profession: Application Management

Work Location: Americas-Canada-Montreal




Welcome to SITA... We lead one of the most exciting and advanced industries on earth. Around the world, nearly every passenger flight relies on SITA technology, almost every airport and airline does business with us, and it’s our job to support their operations. As the world's leading air transport IT and communications specialist, we’re committed to meeting the demands of the air transport industry around the clock, every day.

Our Vision: Easy air travel every step of the way


With us there are no limits for people looking to explore the edges of possibility and beyond. Together, we Go.Far.

Challenge: Our people take on some of the biggest challenges in our industry. They aren't afraid to think bigger, work harder and deliver smarter solutions that are continuously transforming air travel.

Opportunity: Taking on these challenges opens up a world of opportunities for our people. We make sure they have the chance to develop their skills, explore new horizons and grow their careers on a global scale.

At SITA we believe that creating and nurturing an inclusive culture is about who we are as an organisation, and as an employer. Diversity is more than a target to us, it’s a key part out of our collective identity and values.


You will work as Technology subject matter expert.and will Interface with ServiceNow technical teams both locally and Off-Shore. You will prepare all client facing and internal deliverables that are technology related & drive the continuous improvements of our applications and service offerings based on client experiences. You will bring emerging ideas to life by shaping them into applications. Using deep technical expertise, business acumen and fluid communication skills, you will translate the possible into reality.



As a Lead Technical Analyst you identify and understand business issues and processes within the ServiceNow ecosystem. You must have a minimum of couple of years’ experience as a Lead Technical Analyst working in ServiceNow. Travel is occasional 5% of time.

You will work with India a lot so there will be off hours meetings. You will take ownership of complex business requirements and works them to completion. This role is for professionals that can be designers and ambassadors. With insatiable curiosity living on the cutting edge of ServiceNow technologies. You will be known as expert internally and externally.


Bachelor’s degree or equivalent work experience required. Applicable recognized professional qualifications as described on Certifications section.

If you apply, we will review your fit against the position criteria and feedback to you. If your profile does not meet the criteria, we will retain your profile as an active applicant for future consideration. Thanks for your interest in SITA.

SITA is an Employment Equity Employer and values a diverse workforce. In support of our Employment Equity Program, women, Aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.

Job Posting: Oct 23, 2019, 8:24:09 AM