Lead Coordinator / Receptionist – Hair Salon
Location: King City, ON
Job Type: Full-Time
We are looking for a Lead Coordinator / Receptionist to join our salon team. This is a key front-of-house position for someone who is organized, confident, personable, and comfortable taking the lead in a fast-paced salon environment.
The Lead Coordinator is responsible for creating an exceptional client experience while overseeing the day-to-day flow of the front desk. You will be the first point of contact for our guests and an important support system for our stylists and salon management.
Responsibilities
- Greet and welcome clients with a warm, professional, and friendly attitude
- Manage incoming phone calls, emails, online inquiries, and appointment requests
- Schedule, confirm, reschedule, and cancel appointments
- Manage client deposits, payments, and transactions accurately
- Maintain an organized and efficient front desk
- Monitor the salon schedule and help coordinate the flow of appointments throughout the day
- Communicate with stylists regarding client needs, timing, and schedule changes
- Handle client questions, concerns, and service-related inquiries professionally
- Assist with resolving client concerns and escalate issues to management when needed
- Help maintain salon policies and ensure they are communicated consistently to clients
- Assist with opening and closing procedures
- Keep the reception, retail, and client areas clean, organized, and welcoming
- Support the team with retail sales, product recommendations, and promotions
- Assist stylists with day-to-day salon tasks as needed, including preparing stations, shampooing clients when appropriate, assisting with colour preparation and clean-up, organizing supplies, cleaning tools and work areas, and helping maintain an efficient salon environment
- Assist with laundry, towels, capes, and general salon upkeep
- Help ensure stylists have the supplies and products they need throughout the day
- Support stylists with client preparation and transitions between services
- Help train and support other front desk team members when required
- Assist management with daily administrative tasks and salon operations
- Help ensure the salon runs smoothly and efficiently throughout the day
What We're Looking For
- Previous experience in a salon, spa, hospitality, customer service, or reception environment is an asset
- Proficiency with Microsoft Excel, including organizing information, maintaining spreadsheets, and basic data entry
- Strong computer skills and the ability to learn new booking and POS systems
- Strong communication and interpersonal skills
- Excellent organizational and time-management skills
- Ability to multitask and remain calm in a busy environment
- Professional, positive, and welcoming personality
- Strong attention to detail
- Comfortable handling payments and financial transactions
- Ability to take initiative and make decisions independently
- Reliable, punctual, and dependable
- Comfortable addressing client concerns with professionalism and empathy
- A team player who is willing to jump in wherever needed
- Previous leadership or supervisory experience is an asset
- Previous salon experience and familiarity with professional hair products and salon operations is an asset
The Ideal Candidate
You are someone who naturally takes ownership. You don't just answer the phone or check clients in — you pay attention to what's happening around you and help keep the entire salon running smoothly.
You understand that the front desk sets the tone for the client's entire experience. You're comfortable balancing client service, scheduling, administrative responsibilities, spreadsheets, and supporting stylists with the day-to-day tasks needed to keep the salon running efficiently.
If you're organized, energetic, people-focused, detail-oriented, and ready to take on a leadership role within a growing salon, we'd love to hear from you!
Pay: From $18.00 per hour
Benefits:
- Flexible schedule
- On-site parking
Work Location: In person
