Company Bio
Gloucester Family Health Centre aims to provide comprehensive, patient-centered care to residents of Gloucester and the surrounding areas in Ottawa. Gloucester Family Health Centre is a new Family Medicine clinic that was set up by the Lead Physician (Dr. Mirdavoudi) in 2021.
Job Details
- Job Type: Full-time (35-40 hours per week)
- Shift Availability: Day Shift – 8.30 am to 5 pm & Evening 5 pm to 8 pm.
- Salary: $24-30 per hour
Roles & Responsibilities
Include but are not limited to the following:
- Overseeing daily clinic operations
- Organizing and chairing weekly staff meetings and monthly physicians meetings
- Liaising between patients, physicians, and staff
- Supervising staff and providing ongoing feedback
- Completing employee performance evaluation
- Managing staff task list delegation and employee work schedule
- Developing, implementing, and maintaining office policies and standard operating procedures (SOPs)
- Responding to patient inquiries and ensuring that complaints are handled in an appropriate, timely, and satisfactory manner
- Managing the hiring process for new staff from start to finish
- Training new administrative and medical staff and doctors on EMR system and other clinical processes
- Monitoring and maintaining office and medical resources and inventory
- Performing and overseeing patient scheduling, registration, maintenance of medical records, billing, and collection of payments
- Managing the EMR system, building and maintaining the latest e-forms, managing schedule, and users on the software
- Verifying OHIP billings and completing reconciliation using EMR’s billing software
- Planning and managing clinic budget and bills, invoices, and payroll and monitoring clinic overhead
- Completing data entry and processing for the physician’s private billings
- Ensuring office software, hardware, and clinic websites are maintained updated as required, and liaising with technical support teams as necessary
Qualifications & Skillset
Required qualifications:
- Bachelor's degree in a health-related field of study
- Knowledge of medical terminology or Basic Medical Terminology Certificate
- Minimum 3 years of prior experience working in a medical clinic, ideally a family practice
- Minimum 1 year of supervisory experience
- Strong oral and written skills in English, both written and spoken
- Ability to communicate effectively by telephone and in-person in an empathic and patient-centric manner
- Experience in a managerial role
- Experience with OSCAR EMR (Juno)
- Strong problem-solving, organizational, and multitasking skills
- Ability to prioritize tasks and manage to shift priorities efficiently and independently
- Ability to apply discretion when dealing with confidential information
- Strong computer skills, including proficiency in word processing, spreadsheet programs, appointment scheduling, and the ability to master practice management software and online booking on the EMR
- Experience with OHIP billing (ideally OSCAR) with a working knowledge of OHIP codes and have the ability to bill and reconcile accurately
Asset qualifications (good to have)
- Fluency in Arabic and/or French
- Knowledge of business and accounting processes is usually obtained from an associate or university degree in Business Administration, or Health Care Administration
- Certifications, such as the Certified Medical Secretary (CMS) designation from the Ontario Medical Secretaries Association or Medical Administrative Assistant Certificate
Please note:
- Candidates are required to be legally entitled to work in Canada to apply for this position
- All applicants will be required to provide proof of full vaccination as a condition of employment.
- All applicants will be required to provide success verified police record check.
- Salary negotiable depending on experience
Job Type: Full-time
Salary: $24.00-$30.00 per hour
Schedule:
Education:
- Bachelor's Degree (preferred)
Experience:
- Management: 3 years (preferred)
- Medical office: 3 years (preferred)
Language:
- English and/or French and/or Arabic (preferred)
Expected start date: 2022-06-01